First time home buyer here, if I had known buying a home was so simple I’d have one in every state. With Veterans United there is always someone there to help you reach that next step, answer the most random question you could think of, and get you your home before you know it.
From the first phone call I made to Veterans United, Joe and his team jumped into action on my loan approval and notifying me immediately of approval. VU's team is efficient and aggressive to the finish insuring the highest quality in customer service to our veterans. Prompt, courteous and professional people who make you feel there with you every step of the way and in your corner. Even with all my questions or concerns VU sincerely answered all of them and assured me all aspects for the best loan was being done. For m y first VA experience I'm very proud to have had VU on my side.
Casey and his team did a great job and getting my refi done in a timely and professional manner. Everything was quick and easy and then did a great job explaining the whole process. I wanted to refi before, but Casey was looking out for us and told me to wait until it was a better time. I would highly recommend them again.
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Overall, a 10! The only thing I would suggest is to make sure that the final closing documents are finalized before the moment of closing! That was extremely annoying! Show up expecting to pay one thing and all of the sudden; nope you must pay this! Also, please fix the issue about having to constantly having to get the DocuSign reset. Every time my Loan team would send me something it would say that my session had timed out and to reverify. Well there is no place or link to do that!
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This team was beyond amazing,communication was clear and immediate .They work together so well
Our loan officer, Matt Istwan, was awesome. He went over & beyond all expectations we had. Matt was always professional, courteous, and knowledgeable during the entire process. I can't thank Matt enough for his help with financing our home, he made such a difference during a very stressful home search.
Good service and timely matter with all things.
The refi team of Ben Long and Shari Woolridge was ON IT, like a ferret on a Frito! Great communication throughout the process.
I highly recommend working with Veterans United. When my longtime VA lender, whom I’d banked with for over a decade let me down, I reached out to Veterans United, and they immediately stepped up. Their team moved quickly, communicated clearly, and helped me close on my home in just one week. My loan officer and loan coordinator were always positive, responsive, and genuinely invested in helping me succeed.What really stood out was the personal touch. They even sent a thoughtful gift for my dog after closing. It showed just how much they care about their clients as people, not just transactions. I couldn’t have asked for a smoother or more supportive experience.
