Veterans United was professional and informative from the beginning of the loan process to the end. They were very responsive and always went above and beyond to answer questions and keep us informed.
Great company and staff! Staff always called me back and keep both me and wife of any changes.
VU staff were very pleasant and professional through out the whole process
I stated from the start that I didn't want escrow and they had it set up for escrow. then there was a hassle with the house insurance. Then a buy down that I was not told about. then I had to come up with more money than I was told. The cash to close was changed at least three times.
Always available and responsive. Great Job!
Absolutely professional and easy to work with. The open and continuous communication was refreshing and smoothed the whole mortgage process.
Veterans United made the home loan process so much easier than I expected. I have heard so many nightmare stories from others about their expierience elsewhere. They have truely made this a great expierience for my family and I. The staff is very friendly, and they operate very well as a team. Thank you Veterans United for all of your hard work and prompt responses to all of my questions. I will definitely recommend yall to friends and family in need of your services!
Exceptional and Outstanding ..Chad, Ryan, Marcella..the whole staff...you guys "ROCK"!
It was a wonderful experience... not stressful as we would have thought it would be, the entire team was great, l even got doughnuts at closing, The Spiveys would like to say, thanks for all you did, you Rock !!
The staff was superb to work with. Whenever we needed to complete a task we would know immediately.
I appreciated being able to talk to a representative every time I called. Even if it was just to leave a message, I actually talked to a live person and not a machine.
I appreciated the process and the customer experience in terms of timeliness and satisfaction of quality.
The computer signing and reviewing worked really well
Super service, friendly, efficient and very thorough. A real pleasure to work with.
Great experience. The team was ready all the time to answer any question. Being a new home buyer, I know there's allot more to the process. The team never made us feel like we were talking up too much of their time or has dumb questions for them.
From applying for the loan to closing, the entire process is to be commended. I would highly recommend Veterans United of Austin, Texas for Veterans seeking the purchase of a home in Texas.