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Austin, Texas Reviews

Unedited and unfiltered reviews from Veterans and military families

456

Total Customer Reviews

98%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
403
4
43
3
5
2
4
1
1

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Showing all 456 reviews

5 out of 5 Stars
Would Recommend

Veterans United was professional and informative from the beginning of the loan process to the end. They were very responsive and always went above and beyond to answer questions and keep us informed.

Branch Manager: Chad Bowman

NMLS# 191475

4.5 out of 5 Stars
Would Recommend

Great company and staff! Staff always called me back and keep both me and wife of any changes.

Branch Manager: Chad Bowman

NMLS# 191475

4.5 out of 5 Stars
Would Recommend

VU staff were very pleasant and professional through out the whole process

Branch Manager: Chad Bowman

NMLS# 191475

2.5 out of 5 Stars

I stated from the start that I didn't want escrow and they had it set up for escrow. then there was a hassle with the house insurance. Then a buy down that I was not told about. then I had to come up with more money than I was told. The cash to close was changed at least three times.

Branch Manager: Chad Bowman

NMLS# 191475

5 out of 5 Stars
Would Recommend

Always available and responsive. Great Job!

Branch Manager: Chad Bowman

NMLS# 191475

5 out of 5 Stars
Would Recommend

Absolutely professional and easy to work with. The open and continuous communication was refreshing and smoothed the whole mortgage process.

Branch Manager: Chad Bowman

NMLS# 191475

4.5 out of 5 Stars
Would Recommend

Branch Manager: Chad Bowman

NMLS# 191475

5 out of 5 Stars
Would Recommend

Veterans United made the home loan process so much easier than I expected. I have heard so many nightmare stories from others about their expierience elsewhere. They have truely made this a great expierience for my family and I. The staff is very friendly, and they operate very well as a team. Thank you Veterans United for all of your hard work and prompt responses to all of my questions. I will definitely recommend yall to friends and family in need of your services!

Branch Manager: Chad Bowman

NMLS# 191475

4.5 out of 5 Stars
Would Recommend

Branch Manager: Chad Bowman

NMLS# 191475

5 out of 5 Stars
Would Recommend

Branch Manager: Chad Bowman

NMLS# 191475

5 out of 5 Stars
Would Recommend

Exceptional and Outstanding ..Chad, Ryan, Marcella..the whole staff...you guys "ROCK"!

Branch Manager: Chad Bowman

NMLS# 191475

4 out of 5 Stars
Would Recommend

Branch Manager: Chad Bowman

NMLS# 191475

5 out of 5 Stars
Would Recommend

It was a wonderful experience... not stressful as we would have thought it would be, the entire team was great, l even got doughnuts at closing, The Spiveys would like to say, thanks for all you did, you Rock !!

Branch Manager: Chad Bowman

NMLS# 191475

5 out of 5 Stars
Would Recommend

The staff was superb to work with. Whenever we needed to complete a task we would know immediately.

Branch Manager: Chad Bowman

NMLS# 191475

5 out of 5 Stars
Would Recommend

I appreciated being able to talk to a representative every time I called. Even if it was just to leave a message, I actually talked to a live person and not a machine.

Branch Manager: Chad Bowman

NMLS# 191475

5 out of 5 Stars
Would Recommend

I appreciated the process and the customer experience in terms of timeliness and satisfaction of quality.

Branch Manager: Chad Bowman

NMLS# 191475

5 out of 5 Stars
Would Recommend

The computer signing and reviewing worked really well

Branch Manager: Chad Bowman

NMLS# 191475

5 out of 5 Stars
Would Recommend

Super service, friendly, efficient and very thorough. A real pleasure to work with.

Branch Manager: Chad Bowman

NMLS# 191475

5 out of 5 Stars
Would Recommend

Branch Manager: Chad Bowman

NMLS# 191475

5 out of 5 Stars
Would Recommend

Branch Manager: Chad Bowman

NMLS# 191475

4.5 out of 5 Stars
Would Recommend

Branch Manager: Chad Bowman

NMLS# 191475

5 out of 5 Stars
Would Recommend

Great experience!

Branch Manager: Chad Bowman

NMLS# 191475

5 out of 5 Stars
Would Recommend

Branch Manager: Chad Bowman

NMLS# 191475

4 out of 5 Stars
Would Recommend

Branch Manager: Chad Bowman

NMLS# 191475

5 out of 5 Stars
Would Recommend

Branch Manager: Chad Bowman

NMLS# 191475

5 out of 5 Stars
Would Recommend

Great experience. The team was ready all the time to answer any question. Being a new home buyer, I know there's allot more to the process. The team never made us feel like we were talking up too much of their time or has dumb questions for them.

Branch Manager: Chad Bowman

NMLS# 191475

5 out of 5 Stars
Would Recommend

From applying for the loan to closing, the entire process is to be commended. I would highly recommend Veterans United of Austin, Texas for Veterans seeking the purchase of a home in Texas.

Branch Manager: Chad Bowman

NMLS# 191475

5 out of 5 Stars
Would Recommend

Loan Officer: Ryan Bray

NMLS# 42982

5 out of 5 Stars
Would Recommend
Photo submission from Anshawn C.

The Austin office was great. I switched them and Chad and his staff were amazing

Loan Officer: Ryan Bray

NMLS# 42982

5 out of 5 Stars
Would Recommend

Branch Manager: Chad Bowman

NMLS# 191475

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3415 Greystone Dr #301, Austin, TX 78731
A VA approved lender; Not endorsed or sponsored by the Dept. of Veterans Affairs or any government agency.