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Austin, Texas Reviews

Unedited and unfiltered reviews from Veterans and military families

543

Total Customer Reviews

98%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
482
4
50
3
5
2
4
1
2

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Showing all 543 reviews

5 out of 5 Stars
Would Recommend

Branch Manager: Chad Bowman

NMLS# 191475

4.5 out of 5 Stars
Would Recommend

They were very thorough in getting you to get to the finish line. Always providing measuring stones....The Words are the mark " To Do" is the best when only you see are lines outs. Please hang in there to the end.

Branch Manager: Chad Bowman

NMLS# 191475

5 out of 5 Stars
Would Recommend

Ryan, Chad, Marcella, Kelly.. I could not thank them enough for all of their helpful advice, patience, quick responses and professionalism. It was an absolute pleasure working with them on our 2nd loan in the past 2 years. Hopefully, we will not be moving again, but if we do, I would use Veterans United every time! I would recommend them to any single person on this planet.

Branch Manager: Chad Bowman

NMLS# 191475

4.5 out of 5 Stars

I real thought that receiving the doormat with my address on it was a very nice touch shortly after we closed. Thank you.

Branch Manager: Chad Bowman

NMLS# 191475

5 out of 5 Stars
Would Recommend

The entire team is a dream team, I never had to wait for a response to my emails and someone always took my calls. My credit score was low and they had someone help me bring it up in 30 days! I loved the online process of reviewing and signing documents and uploading files. The whole process was flawless! This is truly the group you want to work with if you are a veteran. They have my highest recommendation!

Branch Manager: Chad Bowman

NMLS# 191475

5 out of 5 Stars
Would Recommend

Branch Manager: Chad Bowman

NMLS# 191475

5 out of 5 Stars
Would Recommend

Branch Manager: Chad Bowman

NMLS# 191475

5 out of 5 Stars
Would Recommend

Branch Manager: Chad Bowman

NMLS# 191475

4 out of 5 Stars
Would Recommend

Branch Manager: Chad Bowman

NMLS# 191475

5 out of 5 Stars
Would Recommend

This organization is very professional. Any time we did not understand something and needed assistance, they were able to answer the questions or point us to the right person who could answer the question. They were very quick in getting my VA benefits reestablished to purchase my new home. I would highly recommend veterans to use this group if they have the opportunity.

Branch Manager: Chad Bowman

NMLS# 191475

5 out of 5 Stars
Would Recommend

Highly recommend to any first time buyer.

Branch Manager: Chad Bowman

NMLS# 191475

5 out of 5 Stars
Would Recommend

Go with them they are the best!

Branch Manager: Chad Bowman

NMLS# 191475

5 out of 5 Stars
Would Recommend

Branch Manager: Chad Bowman

NMLS# 191475

5 out of 5 Stars
Would Recommend

Branch Manager: Chad Bowman

NMLS# 191475

5 out of 5 Stars
Would Recommend

Branch Manager: Chad Bowman

NMLS# 191475

5 out of 5 Stars
Would Recommend

Chad Bowen, Ryan Bray and their team were wonderful to work with. Respond quickly to questions and kept the process flowing. Outstanding service!!

Branch Manager: Chad Bowman

NMLS# 191475

5 out of 5 Stars
Would Recommend

Went above and beyond to ensure that we where able to close on my house even though it took longer than expected. Chad stayed past normal working hours to ensure that funding went through. Kept me updated and informed the entire time. Pushed the title company to do their job.

Branch Manager: Chad Bowman

NMLS# 191475

5 out of 5 Stars
Would Recommend

Chad Bowman and his team are excellent at what they do . This is the third home loan we have executed with Chad and his team and we would continue to do it over and over again in the future because of their professionalism attention to detail honesty and integrity

Branch Manager: Chad Bowman

NMLS# 191475

3.5 out of 5 Stars
Would Recommend

I would have provided a higher rating however, the original closing date was missed. Not only did I miss out on the opportunity to close earlier, I ended up closing late due to the team failing to submit paperwork on time.

Branch Manager: Chad Bowman

NMLS# 191475

5 out of 5 Stars
Would Recommend

Branch Manager: Chad Bowman

NMLS# 191475

5 out of 5 Stars
Would Recommend

It took a long while but we finley got threw it.

Branch Manager: Chad Bowman

NMLS# 191475

5 out of 5 Stars
Would Recommend

Great to work with, always able to get thru by.phone n have questions answered promptly, sound advise

Branch Manager: Chad Bowman

NMLS# 191475

3.5 out of 5 Stars
Would Recommend

The door mat with our address was a wonderful touch!

Branch Manager: Chad Bowman

NMLS# 191475

5 out of 5 Stars
Would Recommend

The staff that i had contact with were absolutely tremendous. My background is commercial credit a,d your Austin Tx team was nothing short of outstanding.

Branch Manager: Chad Bowman

NMLS# 191475

4.5 out of 5 Stars
Would Recommend

Branch Manager: Chad Bowman

NMLS# 191475

5 out of 5 Stars
Would Recommend

The team was so helpful and friendly. They were on top of every detail. They were really flexible and understanding. I would recommend this company to all my family and friends alike. There's a reason they were reviewed so greatly.

Branch Manager: Chad Bowman

NMLS# 191475

4.5 out of 5 Stars
Would Recommend

When we initially applied, we received a pre-approval letter quite efficiently. However, we felt the officer did not thoroughly inform us of the Texas Vet Land Board loan option. We had to do some of our own research and ask him to re-check that option. I’m not sure if he didn’t want to pass us to that office or what, but once we were passed to the Texas Vet Land Board, the service was fantastic - beyond our expectations.

Branch Manager: Chad Bowman

NMLS# 191475

5 out of 5 Stars
Would Recommend

Ryan Bray, Marciella, and Chad Bowman. They were all exceptional and they communicated well with us thru the whole process and made buying our first home a great experience. We closed on our home in least than 20 days. Those guys are great.

Branch Manager: Chad Bowman

NMLS# 191475

4.5 out of 5 Stars
Would Recommend

Branch Manager: Chad Bowman

NMLS# 191475

5 out of 5 Stars
Would Recommend

Specifically Supportive, Prompt ,Officious, Service And Time Bound, Knowledgable, Customer Oriented, Personable, LIKE!

Branch Manager: Chad Bowman

NMLS# 191475

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See all 543 unedited, unfiltered reviews from Veterans United of Austin, Texas customers who completed our post-closing satisfaction survey.

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3415 Greystone Dr #301, Austin, TX 78731
A VA approved lender; Not endorsed or sponsored by the Dept. of Veterans Affairs or any government agency.