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Austin, Texas Reviews

Unedited and unfiltered reviews from Veterans and military families

642

Total Customer Reviews

98.1%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
486
4
133
3
13
2
6
1
4

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Showing all 642 reviews

5 out of 5 Stars
Would Recommend

The Veterans United team in Austin is truly amazing! I have heard some horror stories! I can truly say that I will not be telling anyone any stories of that nature about Veteran’s United. This has been, HANDS DOWN, the best customer experience I have ever had. The team I worked with were all polite, easy to contact, and kept me informed every step of the process to ensure that I knew what to do, when to do it, and why it had to be done. That made closing so much easier and had less questions because I was an informed customer of Veterans United. They truly exceeded my expectations!

Branch Manager: Chad Bowman

NMLS# 191475

5 out of 5 Stars
Would Recommend

Veterans United made the home buying process easy. Chad Bowman and his team were great at communicating with me throughout the process. The website made collecting and submitting the required documents a breeze. It was a very smooth process and I would highly recommend Veterans United to my fellow veterans.

Branch Manager: Chad Bowman

NMLS# 191475

5 out of 5 Stars
Would Recommend

Branch Manager: Chad Bowman

NMLS# 191475

5 out of 5 Stars
Would Recommend

Branch Manager: Chad Bowman

NMLS# 191475

5 out of 5 Stars
Would Recommend

Thank You Chad and your team for all the help and making this purchase as easy and stress less as possible Thank y’all so much

Branch Manager: Chad Bowman

NMLS# 191475

5 out of 5 Stars
Would Recommend
Photo submission from Corky F.

Veterans United will be the anchor - the rock - that maintains your excitement in buying a home. Home buying, to me, was an experience that could have been ripped from the script of Dante's Inferno, somewhere near Limbo. There was so much uncertainty, but Veterans United personnel, like Chad, Ryan, and others which were equally helpful, assured me that the train was on the tracks, and headed in the right direction. Heaping praise on them is nice, but what is truly important is to know that they are highly trained, and very good at their jobs! Trusting them is all that I needed to do in order for the weight of the experience to be lifted from my shoulders, and for joy to be the dominate force.When Veterans United pairs you with a professional, that person is there to serve veterans like like you, me, and in at least one case, their selves. I am currently moving in to my new home, thanks to Veterans United and their team. A special thank you to my realtor, Ceci Bonneckson as well.

Branch Manager: Chad Bowman

NMLS# 191475

5 out of 5 Stars
Would Recommend

Branch Manager: Chad Bowman

NMLS# 191475

5 out of 5 Stars
Would Recommend

Our experience was clear and painless. Anytime we didn't understand something, we got a straightforward explanation. Replies were quick, even on the weekends. We're glad we decided to go with Veterans United and the team's expertise was invaluable.

Branch Manager: Chad Bowman

NMLS# 191475

5 out of 5 Stars
Would Recommend

Branch Manager: Chad Bowman

NMLS# 191475

4 out of 5 Stars
Would Recommend

Branch Manager: Chad Bowman

NMLS# 191475

5 out of 5 Stars
Would Recommend

This is the second time we have worked with Chad and his team and we continue to be extremely happy with their service.

Branch Manager: Chad Bowman

NMLS# 191475

5 out of 5 Stars
Would Recommend

They moved super fast to help us get funded, due to our lease being done. We were pre-qualified and funded in a little over 30 days, which upon talking to other loan companies said it wasn't possible. Super helpful throughout the entire process. As well as their online website was very easy to upload documents and keep us in the loop with the process of the approval. It was the first time my husband used his VA loan, this is a loan company I would recommend to other vets that are hesitant because of fear of how complicated, Veteran United makes it super streamed lined.

Branch Manager: Chad Bowman

NMLS# 191475

4 out of 5 Stars
Would Recommend

Branch Manager: Chad Bowman

NMLS# 191475

4.5 out of 5 Stars
Would Recommend

Branch Manager: Chad Bowman

NMLS# 191475

5 out of 5 Stars
Would Recommend

Branch Manager: Chad Bowman

NMLS# 191475

5 out of 5 Stars
Would Recommend

Chad got us started and his team got it done. Ryan was amazing, responding to questions and changes even on weekends and evenings. This is the second home we bought with the first through USAA. While that was a good purchase as well it pales in experience to how VU's team takes care of you. Highly recommend Chad and Ryan at VU. It was the kind of service you expect when you have family helping.

Branch Manager: Chad Bowman

NMLS# 191475

5 out of 5 Stars
Would Recommend

Chad's team were a bunch of professionals. We moved through the process real smoothly. Thanks.

Branch Manager: Chad Bowman

NMLS# 191475

5 out of 5 Stars
Would Recommend

Branch Manager: Chad Bowman

NMLS# 191475

5 out of 5 Stars
Would Recommend

Great group of folks that answered all questions and were willing to make this process seamless. Retain and promote.

Branch Manager: Chad Bowman

NMLS# 191475

5 out of 5 Stars
Would Recommend

Thank you Veterans United for being such a caring and reliable lender! This is the second time I’ve used them and I got to work with the same people. It’s nice when you get to work with people that you trusted in the past. This group is amazing and I will continue working with them for any future home purchase I may have. Thank you!

Branch Manager: Chad Bowman

NMLS# 191475

5 out of 5 Stars
Would Recommend

Veteran's United has a great team of people working for them. My concerns were addressed & answered in a timely fashion. They have great communication with each other and everyone else throughout the loan process. I appreciated the extra info they sent to help make sure we stayed on track to be able to close. Not stray into something like a vehicle loan that may have compromised our ability to get the home loan we needed. I would recommend them to anyone.

Branch Manager: Chad Bowman

NMLS# 191475

5 out of 5 Stars
Would Recommend

Veterans United made the whole buying a first new home pretty seemless.

Branch Manager: Chad Bowman

NMLS# 191475

5 out of 5 Stars
Would Recommend

Branch Manager: Chad Bowman

NMLS# 191475

4.5 out of 5 Stars
Would Recommend

Branch Manager: Chad Bowman

NMLS# 191475

5 out of 5 Stars
Would Recommend

As busy as they were, they always stayed in touch, answered all of my questions, and kept a great attitude through the whole process.Thanks,Tim

Branch Manager: Chad Bowman

NMLS# 191475

5 out of 5 Stars
Would Recommend

Our home purchase was a little unusual as we were 1000 miles away. Veterans United made the process so simple with no real delays, even the small glitches were taken care of immediately. Such a smooth process- would recommend to anyone!

Branch Manager: Chad Bowman

NMLS# 191475

5 out of 5 Stars
Would Recommend

Buying a house is a big deal and can be super stressful. Veterans United and their whole team made this process feel super easy. Everytime I had a question or concern I could pick up the phone or write an email and have a person answer my question promptly and thoroughly. I would/have absolutely recommended Veterans United to my family and friends.

Branch Manager: Chad Bowman

NMLS# 191475

2 out of 5 Stars

Worst experience ever. Will never refer veterans united again

Response from Veterans United

Hi Ronnie, we are sorry to learn that your experience was not positive. Please consider reaching out to one of our dedicated Client Advocates to share more information so we can learn what may have caused you to feel this way. It will be our goal to learn from any mistakes that may have been a factor, and look for ways to prevent a similar experience in the future.

5 out of 5 Stars
Would Recommend

They are very thorough and help you every step of the way doing your mortgage loan journey. We appreciate your commitment and dedication to making sure we get the very best we can! Westley & Rhodesia DeShazerArmy Reserve

Branch Manager: Chad Bowman

NMLS# 191475

5 out of 5 Stars
Would Recommend

Branch Manager: Chad Bowman

NMLS# 191475

4 out of 5 Stars
Would Recommend

Branch Manager: Chad Bowman

NMLS# 191475

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See all 642 unedited, unfiltered reviews from Veterans United of Austin, Texas customers who completed our post-closing satisfaction survey.

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- or visit us at -
3415 Greystone Dr #301, Austin, TX 78731
A VA approved lender; Not endorsed or sponsored by the Dept. of Veterans Affairs or any government agency.