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Austin, Texas Reviews

Unedited and unfiltered reviews from Veterans and military families

1,075

Total Customer Reviews

98.4%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
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Showing all 1,075 unfiltered, unedited reviews

5 out of 5 Stars
Would Recommend

the entire United Veterans Loan Team made things go so easy if i had any questions they were always available to help and kept me updated every step of the way

5 out of 5 Stars
Would Recommend

Thank you so much to Chad, Ryan, and team for helping us through the process to make our homeownership dreams come true!

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
4.5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
Photo submission from Hanh T.

Chad, Ryan, Kelley, and others are all super helpful in the process. Chad even help out with getting the points for me. Awesome!!

5 out of 5 Stars
Would Recommend

We want to sincerely thank Veterans United for helping us with purchasing our dream home. There really is a lot that goes into the home buying process and we are grateful we were sent the 5-star team to help us accomplish the task.
Thanks Ryan, Kelly and Briana for all the hard work you each contributed to the process. Assisting with the application, answering questions, providing useful guidance, following up, and providing much needed resources to prepare for the move-in process. Let’s not forget the encouragement and support provided during the home search process too.
Please know your professionalism and sincere commitment to the process does not go unrecognized. The level of customer service you each provided is unmatched and rarely seen these days.
Keep up the great work! We appreciate it, and future veteran homeowners will appreciate it as well.
Thanks again for everything!

5 out of 5 Stars
Would Recommend

Ryan and Kelly were great and were very proactive in their communication with us! They got us to the funding table and helped us navigate the loan process while awaiting an atypical difficult probate situation. We definitely recommend.

5 out of 5 Stars
Would Recommend

The process was easy and the loan team did a good job communicating with me every step of the way.

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

Can’t remember if this is the fourth or fifth house working with VU and Chad. Will never use another option for future home purchases.

4.5 out of 5 Stars
Would Recommend

Overall Veterans United was the best home lender I have ever dealt with! Even better than USAA. Their process and communication is top notch and I will look forward to do business with them again!
Chad Bowman, Ryan Bray, and Kelly Garcia are the best out there! Thank you guys for making my home lending experience amazing!

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

They made it so easy. Especially for us as first time homebuyers

5 out of 5 Stars
Would Recommend

Very modern and easy way to buy a home. The whole team was great, and very informative. The app makes things a breeze with the to-do list and the easy upload section. Overall I’m very pleased with the service that Veterans United provided for me and my family.

5 out of 5 Stars
Would Recommend

From beginning to end, our experience with Ryan Bray and his team at Veterans United was exceptional. Strongly recommend!

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

Absolute pleasure working with Ryan and his team. Will continue to use VU for all of future my home buying.

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5 out of 5 Stars
Would Recommend
Photo submission from Corky F.

Veterans United will be the anchor - the rock - that maintains your excitement in buying a home. Home buying, to me, was an experience that could have been ripped from the script of Dante's Inferno, somewhere near Limbo. There was so much uncertainty, but Veterans United personnel, like Chad, Ryan, and others which were equally helpful, assured me that the train was on the tracks, and headed in the right direction. Heaping praise on them is nice, but what is truly important is to know that they are highly trained, and very good at their jobs! Trusting them is all that I needed to do in order for the weight of the experience to be lifted from my shoulders, and for joy to be the dominate force.When Veterans United pairs you with a professional, that person is there to serve veterans like like you, me, and in at least one case, their selves. I am currently moving in to my new home, thanks to Veterans United and their team. A special thank you to my realtor, Ceci Bonneckson as well.

5 out of 5 Stars
Would Recommend

So glad that this was the first company that I called. I have several other companies that wanted our business. I'm really glad I chose Veterans United!

5 out of 5 Stars
Would Recommend

Veterans United is a great organization and I will definitely be using them again in the future when I am purchasing properties. They "walked the dog" with me every step of the way and were very on point with all of their updates. Never once did I feel like I was asking a "stupid question" when I would call and talk with them. Would HIGHLY recommend using Veterans United to anyone looking at buying property/real estate.

5 out of 5 Stars
Would Recommend

Overall the process was great. The team got me a preapproval letter quickly allowing us to get an offer in quickly on our new home. Only issue was some confusion on closing costs initially, but that was remedied quickly. I would recommend providing customers suggestions on how to reduce closing costs early in the process.

5 out of 5 Stars
Would Recommend

I spent years building my credit and getting money together. When the time was right and I was ready to buy a home, Veterans United was ready to help. Even though it felt like a lot to do, it all actually went pretty smooth. Every time I called with questions they were happy to answer them and sometimes I called back to back. They really came through for me and I appreciate everything they’ve done. Thanks VU. 🤙🏻

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

Makes purchasing a first time home simple and easy! Everyone did an excellent job to help with my buying home journey 😀 And loved the personal wood sign!!

4.5 out of 5 Stars
Would Recommend

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