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Austin, Texas Reviews

Unedited and unfiltered reviews from Veterans and military families

662

Total Customer Reviews

98.2%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
501
4
138
3
13
2
6
1
4

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Showing all 662 reviews

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5 out of 5 Stars
Would Recommend

They moved super fast to help us get funded, due to our lease being done. We were pre-qualified and funded in a little over 30 days, which upon talking to other loan companies said it wasn't possible. Super helpful throughout the entire process. As well as their online website was very easy to upload documents and keep us in the loop with the process of the approval. It was the first time my husband used his VA loan, this is a loan company I would recommend to other vets that are hesitant because of fear of how complicated, Veteran United makes it super streamed lined.

Branch Manager: Chad Bowman

NMLS# 191475

4 out of 5 Stars
Would Recommend

Branch Manager: Chad Bowman

NMLS# 191475

4.5 out of 5 Stars
Would Recommend

Branch Manager: Chad Bowman

NMLS# 191475

5 out of 5 Stars
Would Recommend

Branch Manager: Chad Bowman

NMLS# 191475

5 out of 5 Stars
Would Recommend

Chad got us started and his team got it done. Ryan was amazing, responding to questions and changes even on weekends and evenings. This is the second home we bought with the first through USAA. While that was a good purchase as well it pales in experience to how VU's team takes care of you. Highly recommend Chad and Ryan at VU. It was the kind of service you expect when you have family helping.

Branch Manager: Chad Bowman

NMLS# 191475

5 out of 5 Stars
Would Recommend

Chad's team were a bunch of professionals. We moved through the process real smoothly. Thanks.

Branch Manager: Chad Bowman

NMLS# 191475

5 out of 5 Stars
Would Recommend

Branch Manager: Chad Bowman

NMLS# 191475

5 out of 5 Stars
Would Recommend

Great group of folks that answered all questions and were willing to make this process seamless. Retain and promote.

Branch Manager: Chad Bowman

NMLS# 191475

5 out of 5 Stars
Would Recommend

Thank you Veterans United for being such a caring and reliable lender! This is the second time I’ve used them and I got to work with the same people. It’s nice when you get to work with people that you trusted in the past. This group is amazing and I will continue working with them for any future home purchase I may have. Thank you!

Branch Manager: Chad Bowman

NMLS# 191475

5 out of 5 Stars
Would Recommend

Veteran's United has a great team of people working for them. My concerns were addressed & answered in a timely fashion. They have great communication with each other and everyone else throughout the loan process. I appreciated the extra info they sent to help make sure we stayed on track to be able to close. Not stray into something like a vehicle loan that may have compromised our ability to get the home loan we needed. I would recommend them to anyone.

Branch Manager: Chad Bowman

NMLS# 191475

5 out of 5 Stars
Would Recommend

Veterans United made the whole buying a first new home pretty seemless.

Branch Manager: Chad Bowman

NMLS# 191475

5 out of 5 Stars
Would Recommend

Branch Manager: Chad Bowman

NMLS# 191475

4.5 out of 5 Stars
Would Recommend

Branch Manager: Chad Bowman

NMLS# 191475

5 out of 5 Stars
Would Recommend

As busy as they were, they always stayed in touch, answered all of my questions, and kept a great attitude through the whole process.Thanks,Tim

Branch Manager: Chad Bowman

NMLS# 191475

5 out of 5 Stars
Would Recommend

Our home purchase was a little unusual as we were 1000 miles away. Veterans United made the process so simple with no real delays, even the small glitches were taken care of immediately. Such a smooth process- would recommend to anyone!

Branch Manager: Chad Bowman

NMLS# 191475

5 out of 5 Stars
Would Recommend

Buying a house is a big deal and can be super stressful. Veterans United and their whole team made this process feel super easy. Everytime I had a question or concern I could pick up the phone or write an email and have a person answer my question promptly and thoroughly. I would/have absolutely recommended Veterans United to my family and friends.

Branch Manager: Chad Bowman

NMLS# 191475

2 out of 5 Stars

Worst experience ever. Will never refer veterans united again

Response from Veterans United

Hi Ronnie, we are sorry to learn that your experience was not positive. Please consider reaching out to one of our dedicated Client Advocates to share more information so we can learn what may have caused you to feel this way. It will be our goal to learn from any mistakes that may have been a factor, and look for ways to prevent a similar experience in the future.

5 out of 5 Stars
Would Recommend

They are very thorough and help you every step of the way doing your mortgage loan journey. We appreciate your commitment and dedication to making sure we get the very best we can! Westley & Rhodesia DeShazerArmy Reserve

Branch Manager: Chad Bowman

NMLS# 191475

5 out of 5 Stars
Would Recommend

Branch Manager: Chad Bowman

NMLS# 191475

4 out of 5 Stars
Would Recommend

Branch Manager: Chad Bowman

NMLS# 191475

5 out of 5 Stars
Would Recommend

Veterans United understands the loan process for Veterans. They are knowledgeable, professional, courteous, responsive, and helpful through every step of the process. Highly recommended!

Branch Manager: Chad Bowman

NMLS# 191475

3.5 out of 5 Stars
Would Recommend

Branch Manager: Chad Bowman

NMLS# 191475

5 out of 5 Stars
Would Recommend

Chad and his whole team was very attentive and responsive through the whole process. Thanks again.

Branch Manager: Chad Bowman

NMLS# 191475

5 out of 5 Stars
Would Recommend

Just a terrific experience. The entire team was prompt and responsive. Will gladly recommend Veterans United to others.

Branch Manager: Chad Bowman

NMLS# 191475

5 out of 5 Stars
Would Recommend

Extremely knowledgeable and willingness to go above and beyond answering any questions that I had.

Branch Manager: Chad Bowman

NMLS# 191475

5 out of 5 Stars
Would Recommend

There is not a bad thing I could say about Veterans United. The loan processing was the least stressful part of the homebuying experience. Veterans United in my opinion, is the best lender for Veteran's.

Branch Manager: Chad Bowman

NMLS# 191475

5 out of 5 Stars
Would Recommend

I'd like the recognize all of the team members I worked with at the Austin, TX location for the outstanding service they provided me. Dustin Westwood, Kelly Garcia, Ryan Bray and Chad Bowman all did an absolutely marvelous job over the course of the entire home-buying process.If you do your part, this team will get things done as fast as you allow them to. They communicated information to me on a nearly daily basis in terms of what they needed from me. They typically answered my questions within an hour's time and in most cases, even less. I simply could not have asked for a more knowledgeable, communicative, organized and professional team. They really do set the bar high and execute to that standard.The myVeteransUnited website and tools are top-notch and make the documentation process easy. From application to closing, the entire experience has been nothing short of stellar. Thank you again to my local team and to Veterans United.

Branch Manager: Chad Bowman

NMLS# 191475

4 out of 5 Stars
Would Recommend

Veterans United knows what they are doing and will have your back through the loan process. Highly recommend.

Branch Manager: Chad Bowman

NMLS# 191475

5 out of 5 Stars
Would Recommend

Great service!! This is my second time using Veterans United for a home loan. And I am sure it won’t be my last.

Branch Manager: Chad Bowman

NMLS# 191475

5 out of 5 Stars
Would Recommend

Equifax contact experiences were troublesome. Line drops and call backs were numerous.

Branch Manager: Chad Bowman

NMLS# 191475

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3415 Greystone Dr #301, Austin, TX 78731
A VA approved lender; Not endorsed or sponsored by the Dept. of Veterans Affairs or any government agency.