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Austin, Texas Reviews

Unedited and unfiltered reviews from Veterans and military families

1,161

Total Customer Reviews

98.4%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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5 out of 5 Stars
Would Recommend

Working with Ryan at veterans united was a remarkable experience. He and his team were incredibly helpful, patient, and responsive throughout the entire process. As a first-time homebuyer, I had many questions, and they always took the time to explain everything clearly, often responding in the evenings or on weekends to ensure I felt comfortable. They truly cared about getting us into our home. Ryan was someone who instantly eased our worries/concerns. His team also were very helpful. They always responded to our calls,texts, and emails. They really do care. They treat you with genuine kindness and understand you have a family to take care of too. After we officially closed on our house, they sent each of my family members and I personal gifts, with the kindest letter. If I had to do it all over again I’d choose veterans united! I highly recommend them!"

3.5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

From Chad, Ryan and Kelly the whole team walked me through it and answered every question in the most efficient manner. I had a lot of questions and was skeptical about buying a home but this team walked me through it all.

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

Outstanding customer service! The webpages are easy to navigate and no question went unanswered for more than 24 hours...most often questions were answered within 2 hours!

5 out of 5 Stars
Would Recommend

Ryan and his team was wonderful doing the whole process answering a lot of of My Wife and my questions of things we did not understand at the time. They was very fast on getting all the paperwork done in a timely matter.

5 out of 5 Stars
Would Recommend
Photo submission from Hanh T.

Chad, Ryan, Kelley, and others are all super helpful in the process. Chad even help out with getting the points for me. Awesome!!

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

Thank you Veterans United for taking care of us and making my first time home buyer experience smooth. I appreciate y'all.

3.5 out of 5 Stars
Would Recommend

Everything was great. The team at Veterans United are very thorough. My only criticism is files and papers being requested at the last moment of the week or day, pushing the closing out.

5 out of 5 Stars
Would Recommend

Amazing. Kenny made the process so simple and easy. His team was amazing and always communicated.

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

They were very helpful and knowledgeable about the process.

5 out of 5 Stars
Would Recommend

Ryan Bray was outstanding! He really knows the VA loan process inside and out, and he made everything smooth and stress-free. Any time I had a question, him and his team was right there with support and helpful resources. As a veteran, I felt genuinely taken care of throughout the whole process. Highly recommend.

5 out of 5 Stars
Would Recommend

The team was exceptional. Never could have done it without them.
Thank you all so much.

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

Overall, I’d give Veterans United a 10 out of 10. From start to finish, everything was straightforward, organized, and way less stressful than I expected as a first-time buyer. Everyone I worked with actually took the time to explain things and keep me in the loop, which made the process feel solid and trustworthy.And yes, I’d definitely recommend Veterans United to friends and family. They made the whole experience easier than I thought it would be.

5 out of 5 Stars
Would Recommend

Ryan and his team have been providing timely responses and thorough explanations with outstanding service throughout the entire process.

5 out of 5 Stars
Would Recommend

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5 out of 5 Stars
Would Recommend
Photo submission from Corky F.

Veterans United will be the anchor - the rock - that maintains your excitement in buying a home. Home buying, to me, was an experience that could have been ripped from the script of Dante's Inferno, somewhere near Limbo. There was so much uncertainty, but Veterans United personnel, like Chad, Ryan, and others which were equally helpful, assured me that the train was on the tracks, and headed in the right direction. Heaping praise on them is nice, but what is truly important is to know that they are highly trained, and very good at their jobs! Trusting them is all that I needed to do in order for the weight of the experience to be lifted from my shoulders, and for joy to be the dominate force.When Veterans United pairs you with a professional, that person is there to serve veterans like like you, me, and in at least one case, their selves. I am currently moving in to my new home, thanks to Veterans United and their team. A special thank you to my realtor, Ceci Bonneckson as well.

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

I am very satisfied and thankful for yalls services. I would highly recommend yall to anyone .Yall have awesome team,forever grateful for yall.

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

The entire team was professional and acted with great integrity. This has been the best experience I ever had with a lender!

4.5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

Excellent service. Very professional with a personal twist.

4.5 out of 5 Stars
Would Recommend

More Reviews

See all 1,161 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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