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Austin, TX Reviews

Austin, TX Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
1,201 reviews
657 new reviews submitted this week!
98.4%
would
recommend
to Veterans and their families

Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
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91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 1,201 unfiltered reviews

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5 out of 5 Stars
5 out of 5 Stars

Process was smooth and very easy. The team at Veterans United were there every step of the way to answer all questions and assist me when I needed help. Thank you Ryan, Chad, Kelly, Francie.

5 out of 5 Stars

Ryan and Kelly were great during this experience. They answered calls frequently and when I couldn’t reach them, they called back quickly.Reliable and knowledgeable about every question we had. I am absolutely going to tell veterans to look to you guys when buying a home

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5 out of 5 Stars

Ryan and team were tremendous to work with on home purchase. Responsive and proactive in every aspect and talked me through details with the VA loan process. Felt confident the whole time!

5 out of 5 Stars

Working with Ryan at veterans united was a remarkable experience. He and his team were incredibly helpful, patient, and responsive throughout the entire process. As a first-time homebuyer, I had many questions, and they always took the time to explain everything clearly, often responding in the evenings or on weekends to ensure I felt comfortable. They truly cared about getting us into our home. Ryan was someone who instantly eased our worries/concerns. His team also were very helpful. They always responded to our calls,texts, and emails. They really do care. They treat you with genuine kindness and understand you have a family to take care of too. After we officially closed on our house, they sent each of my family members and I personal gifts, with the kindest letter. If I had to do it all over again I’d choose veterans united! I highly recommend them!"

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3.5 out of 5 Stars
5 out of 5 Stars
5 out of 5 Stars

From Chad, Ryan and Kelly the whole team walked me through it and answered every question in the most efficient manner. I had a lot of questions and was skeptical about buying a home but this team walked me through it all.

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5 out of 5 Stars

Outstanding customer service! The webpages are easy to navigate and no question went unanswered for more than 24 hours...most often questions were answered within 2 hours!

5 out of 5 Stars

Ryan and his team was wonderful doing the whole process answering a lot of of My Wife and my questions of things we did not understand at the time. They was very fast on getting all the paperwork done in a timely matter.

5 out of 5 Stars
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5 out of 5 Stars

Thank you Veterans United for taking care of us and making my first time home buyer experience smooth. I appreciate y'all.

Ready to see for yourself?

Experience first-hand why 940 homeowners give us a perfect score!

Check My Eligibility
3.5 out of 5 Stars

Everything was great. The team at Veterans United are very thorough. My only criticism is files and papers being requested at the last moment of the week or day, pushing the closing out.

5 out of 5 Stars

Amazing. Kenny made the process so simple and easy. His team was amazing and always communicated.

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5 out of 5 Stars

They were very helpful and knowledgeable about the process.

5 out of 5 Stars

Ryan Bray was outstanding! He really knows the VA loan process inside and out, and he made everything smooth and stress-free. Any time I had a question, him and his team was right there with support and helpful resources. As a veteran, I felt genuinely taken care of throughout the whole process. Highly recommend.

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