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Austin, TX Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
1,192 reviews
854 new reviews submitted this week!
98.4%
would
recommend
to Veterans and their families

Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
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91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 1,192 unfiltered reviews

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5 out of 5 Stars

The entire team was professional and acted with great integrity. This has been the best experience I ever had with a lender!

4.5 out of 5 Stars
5 out of 5 Stars

Excellent service. Very professional with a personal twist.

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5 out of 5 Stars

Always communicate with your loan team for any updates for success in a smooth loan process.

5 out of 5 Stars

Hands down the smoothest home buying process. Ryan and team stayed on top of everything as expected. Made the whole experience very nice and will do business with them again.

5 out of 5 Stars

The team was always available to talk and Ryan ensured our loan processed before the holiday weekend. We truly appreciate the care and support Ryan gave us. Thank you!

5 out of 5 Stars
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5 out of 5 Stars

"Ryan, Chad, Kelly, Everyone At Veterans United, Along With My Wonderful Realtor and Others Made The Impossible, Possible and I Secured A Home Loan With Them and Am Now Sitting In And Enjoying My New Home Thanks To Everyone Above"!!!..."They're The Best"!!!

5 out of 5 Stars
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5 out of 5 Stars

The way the whole team made me feel at ease throughout the home buying and loan process is nothing but amazing!

5 out of 5 Stars

My biggest hesitation with the home buying process was having to gamble every day with interest rate locking. Veterans United was able to work with the Texas VLB program however- we ended up with a great rate, and the guesswork being taken out by the nature of the program and our loan officer's excellent understanding of the turbulent financial market really let us move forward with confidence. We wouldn't have closed on this house without Veterans United's help!

5 out of 5 Stars

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I am very pleased, they handled everything very well and was very professional.

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5 out of 5 Stars

Could not give enough praise for this team at Veterans United. This team is a solid crew who first considers the veteran then getting the job done.Outstanding group who lives up to military values.

4 out of 5 Stars

I am still disappointed about the mistake made by the underwriting team. I was informed by Ryan and Kelly that my first payment would not be due until May 1. However, at closing, the closing documents reflected an April 1 due date. When I inquired about this discrepancy, Ryan informed me that if I wanted the date corrected, I would have to wait until the next day to close.My wife and I had already adjusted our work schedules to accommodate the planned closing date, and if we had chosen not to sign the documents with the incorrect first payment date, we would have had to wait an additional four days to close.Aside from this issue, my wife and I had a great experience working with the loan team, and we appreciate their efforts throughout the process.

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