I am still disappointed about the mistake made by the underwriting team. I was informed by Ryan and Kelly that my first payment would not be due until May 1. However, at closing, the closing documents reflected an April 1 due date. When I inquired about this discrepancy, Ryan informed me that if I wanted the date corrected, I would have to wait until the next day to close.My wife and I had already adjusted our work schedules to accommodate the planned closing date, and if we had chosen not to sign the documents with the incorrect first payment date, we would have had to wait an additional four days to close.Aside from this issue, my wife and I had a great experience working with the loan team, and we appreciate their efforts throughout the process.
Ryan, Chad, and Kelly at the Veteran's United office in Austin made our home buying experience easy and pleasant. Usually getting the loan is the hardest part in buying a house but with this team, getting the loan was the easiest. We're recommending them to all our veteran friends. Great job Ryan, Chad and Kelly!!!
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We ended up closing 6 days late because although the well and septic inspections were on the loan estimate I did not notice them. Monday (before we were due to close on Tuesday) was told that I needed them by 5pm (that same day) if we wanted to close on Tuesday. Now mind you the PEST Inspection was on my TODO list (I submitted it by the 19th) but the well and septic inspections were not. Yes, I know I should have realized it was on the loan estimate. If anyone had mentioned it on Friday I could have had them done by Monday & we could have closed on time. Can anyone tell me WHY only the pest inspection was on the TODO list well prior to the original closing date, when all 3 were on the loan estimate? When I didn't see it on my TODO list, I didn't think about it. And so we closed late. Up until this I had been very happy with Veterans United. I really liked the TODO list. Too bad if didn't include Well & septic on my required inspections.
I received three different amount for closing costs in just a couple hours. after the second amount i asked for the final amount so I could go to the bank for the certified check. I received and amount , got the check from my bank and the a couple hours later the amount changed again and increased. I had to work that night and would not be able to get another check. This caused a lot of undue stress on my wife and myself.
