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Austin, TX Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
1,188 reviews
660 new reviews submitted this week!
98.4%
would
recommend
to Veterans and their families

Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
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91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 1,188 unfiltered reviews

5 out of 5 Stars
4.5 out of 5 Stars
0.5 out of 5 Stars

Baiting and Switching. Email one thing then call to say the opposite. Consistently provided partial information and concluded with recommendation without providing details.

5 out of 5 Stars
5 out of 5 Stars

I got out of the Marine Corps and was just trying to reintegrate back into the civilian life. Veterans United showed a lot of support and help me get a home for me and my family.

3.5 out of 5 Stars
5 out of 5 Stars
5 out of 5 Stars
5 out of 5 Stars
Photo submission from Hanh T.

Chad, Ryan, Kelley, and others are all super helpful in the process. Chad even help out with getting the points for me. Awesome!!

5 out of 5 Stars
5 out of 5 Stars

Ryan is the best to work with. His entire team makes the process seamless and stress-free. We have been VU customers for over 13 years and always stick with the same loan officer. We highly recommend Amanda D. in Tennessee and Ryan Bray in Texas! The best in the business.

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5 out of 5 Stars

Our home buying experience was outstanding. Although we encountered stressful moments, Kenny's professional advice and clear instructions helped us navigate the process. If the need arises, we would certainly seek Kenny's assistance again. We appreciate having had him as a valuable member of our buying team.

5 out of 5 Stars
5 out of 5 Stars

In May/June of 2026 we used Veterans United for a second time when my wife and I sold our home and purchased our second home. The first time was in 2016. It was Chad, Ryan and their team that assisted us both times. The level of service and communication was beyond amazing and we appreciate their team more than words can express. The process both times was seamless and painless. I would recommend them to ANYONE!!!

5 out of 5 Stars

The entire process was smooth and efficient.

5 out of 5 Stars
4.5 out of 5 Stars

I don't think I'd have succeeded in getting my home without them.

5 out of 5 Stars
5 out of 5 Stars
5 out of 5 Stars

Process was smooth and very easy. The team at Veterans United were there every step of the way to answer all questions and assist me when I needed help. Thank you Ryan, Chad, Kelly, Francie.

5 out of 5 Stars

Ryan and Kelly were great during this experience. They answered calls frequently and when I couldn’t reach them, they called back quickly.Reliable and knowledgeable about every question we had. I am absolutely going to tell veterans to look to you guys when buying a home

5 out of 5 Stars

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Experience first-hand why 927 homeowners give us a perfect score!

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5 out of 5 Stars
5 out of 5 Stars
5 out of 5 Stars
Photo submission from Corky F.

Veterans United will be the anchor - the rock - that maintains your excitement in buying a home. Home buying, to me, was an experience that could have been ripped from the script of Dante's Inferno, somewhere near Limbo. There was so much uncertainty, but Veterans United personnel, like Chad, Ryan, and others which were equally helpful, assured me that the train was on the tracks, and headed in the right direction. Heaping praise on them is nice, but what is truly important is to know that they are highly trained, and very good at their jobs! Trusting them is all that I needed to do in order for the weight of the experience to be lifted from my shoulders, and for joy to be the dominate force.When Veterans United pairs you with a professional, that person is there to serve veterans like like you, me, and in at least one case, their selves. I am currently moving in to my new home, thanks to Veterans United and their team. A special thank you to my realtor, Ceci Bonneckson as well.

5 out of 5 Stars
5 out of 5 Stars
5 out of 5 Stars
5 out of 5 Stars

Ryan and team were tremendous to work with on home purchase. Responsive and proactive in every aspect and talked me through details with the VA loan process. Felt confident the whole time!

5 out of 5 Stars

Working with Ryan at veterans united was a remarkable experience. He and his team were incredibly helpful, patient, and responsive throughout the entire process. As a first-time homebuyer, I had many questions, and they always took the time to explain everything clearly, often responding in the evenings or on weekends to ensure I felt comfortable. They truly cared about getting us into our home. Ryan was someone who instantly eased our worries/concerns. His team also were very helpful. They always responded to our calls,texts, and emails. They really do care. They treat you with genuine kindness and understand you have a family to take care of too. After we officially closed on our house, they sent each of my family members and I personal gifts, with the kindest letter. If I had to do it all over again I’d choose veterans united! I highly recommend them!"

5 out of 5 Stars
3.5 out of 5 Stars
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