Everything is easier with veterans United but when I refinanced I ended up with a bigger and longer loan, and higher mortgage payments.
Chris and Carla were the absolute best ever! The purchase of our home was seamless and fast! Best experience we ever had on a purchase like this. Highly recommended.
Craig was AMAZING to work with. He made this process so easy and was always available if I had questions. I will definitely be recommending him and Veterans United!
Everyone was very helpful thank you
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The attention to detail and the understanding of my concerns were of the standard expected of professionals.
Very helpful and knowledgeable.
Mark, Andrew and the whole team was awesome and ensured to help from start to finish and didn’t give up. Thanks for all the hard work and dedication, your team makes it from a dream to a reality.
I felt comfortable throughout the whole process Haley, always had time for me and very professional. Thank you
Our credit union, who specializes in serving active duty service members and veterans, told us they couldn’t help us refinance our mortgage. Veterans United helped us close on an IRRRL refinance 7 weeks after our first phone call, which included the Christmas/New Year holidays. They contacted us regularly with status updates, so we were never left wondering how things were progressing. Everyone was so friendly and helpful. It really was an A+ experience.
United Veterans took the guess work out of my refinance. I was also notified by United Veterans that I could get a better interest rate. Without them, I would of never known.
Would of liked to have more fluent communication about my options with my lending.
Response from Veterans United
Hi Carlos,
Thanks for the feedback. I’m sorry if communication around your lending options didn’t feel as clear or smooth as it should have. I understand how important that is, and I’d like the chance to learn more about your experience.
If you’re open to it, please reach out to our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available Monday through Friday, 9 a.m. to 5 p.m. CST.
Sincerely,
Claire S., Client Relations Manager
I had a wonderful experience with my whole team: no complaints, no wishes for any other services. Your time is the best. I especially appreciated the checklists! I will gladly recommend you down the road. Thank you for being in my corner.
