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Austin, Texas Reviews

Unedited and unfiltered reviews from Veterans and military families

1,051

Total Customer Reviews

98.4%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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5 out of 5 Stars
Would Recommend

Veterans United is a great organization and I will definitely be using them again in the future when I am purchasing properties. They "walked the dog" with me every step of the way and were very on point with all of their updates. Never once did I feel like I was asking a "stupid question" when I would call and talk with them. Would HIGHLY recommend using Veterans United to anyone looking at buying property/real estate.

5 out of 5 Stars
Would Recommend

Overall the process was great. The team got me a preapproval letter quickly allowing us to get an offer in quickly on our new home. Only issue was some confusion on closing costs initially, but that was remedied quickly. I would recommend providing customers suggestions on how to reduce closing costs early in the process.

5 out of 5 Stars
Would Recommend

I spent years building my credit and getting money together. When the time was right and I was ready to buy a home, Veterans United was ready to help. Even though it felt like a lot to do, it all actually went pretty smooth. Every time I called with questions they were happy to answer them and sometimes I called back to back. They really came through for me and I appreciate everything they’ve done. Thanks VU. 🤙🏻

5 out of 5 Stars
Would Recommend
4.5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

The entire Veterans United team were perfect it was teamwork displayed at its finest with Marcella, Kelly, Josh, Dustin, Chad and Ryan. As well as even bring Mesia in as our realtor... from start to finish it was just pleasant experience.

5 out of 5 Stars
Would Recommend

Thank you all for the amazing work! You were courteous and prompt with everything making this transaction go smoothly. Definitely recommend working with this team.Chad, Dustin, Ryan, Kelly, Sarah and Cory Thank you from the bottom of our hearts!Craig Wellener and Cristina Hawkins

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
4 out of 5 Stars
Would Recommend

smooth operator, now sing it.

5 out of 5 Stars
James G. is Through the Roof!

If you want a good ribeye then go to a buffet; if you want a great ribeye, go to a stake house. If you want a good lender then go to your local bank, but if you want a GREAT lender, go to Veterans United!

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5 out of 5 Stars
Would Recommend

Veterans United were exceptional to work with. Ryan Bray and his team were knowledgeable, helpful, provided solutions for our situation that we never would’ve been able to be aware of without their expertise. We are so very proud of our choice to use Veterans United as our lender. We are beyond thrilled with their service, professionalism and courteous demeanor each and every time we had a concern.

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

It was so much easier to buy a house in Texas with out team than it was to sell our house in New York, with a bunch of bumbling New York lawyers !

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

This was a wonderful experience that allowed me to make informed decisions while using up to date information and advice. Thanks folks.

4.5 out of 5 Stars
Would Recommend

It would be helpful to have a printed list of all documents needed and when they should be submitted.

5 out of 5 Stars
Would Recommend

I’m very happy with the service that was provided to me

5 out of 5 Stars
Would Recommend

We are very happy with the service that we got from Veterans United team members. We will recommend them very highly. Again thank you.

5 out of 5 Stars
Would Recommend

It was an pleasure and I was feeling so fortunately to have the VA UNITED Home loan fabulous people and team helped my family to achieved our dream home...It was so emotionally moment. When we could have wonderful people treat us as friendly as a whole family. After I came back from the war in Iraq, I was living in desperate life until I met my wife. She kept me on my feet and she has convinced me there are more wonderful people in this world. And there are people whom treat people so respectful and helpful, VA UNITED HOME LOAN thank you so much in deep of our heart for what your team help thousand Veterans like me come back home to have a feeling of welcome and we were not abandoned....Thanks, and Thanks again...You all are so wonderful people on earth.!!!!!!

4.5 out of 5 Stars
Would Recommend

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5 out of 5 Stars
Would Recommend
4.5 out of 5 Stars
Would Recommend

Exceptional service from first contact through final closing.

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

Veterans United was very accommodating and made the whole home buying process easy!

5 out of 5 Stars
Would Recommend

Definitely non stressful and simple with constant communication, I hope to refinance with you

5 out of 5 Stars
Would Recommend

Great Job to my whole team. You have all are awesome and knows your job well. Thank You.

5 out of 5 Stars
Would Recommend

Super customer service on all fronts! Couldn’t have asked for a more positive experience. Kudos to the entire team at my Austin, TX branch! From Dustin, to Corey, and Marcella. Super hats off to Ryan, my loan officer, who always had time for me and answered all my questions. Extremely knowledgeable on the VA process. They made everything super smooth and easy and kept on top of things so I didn’t’t have to. Thanks again to the entire team!

4.5 out of 5 Stars
Would Recommend

Thanks for all of your assistance and small tokens of appreciation

More Reviews

See all 1,051 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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