What a seemless process. So easy to work with, especially when you're working around the clock like I am. They get the job done while exceeding the standard, which I know is important to most people, especially veterans.
Veterans United was with us from start to end with our home purchase! Our Loan Officer, Ben Rutledge was very professional and knowledgeable. He was always available and able to answer any questions we have. We appreciate being informed during the entire loan process.
Everyone has been incredibly helpful and polite, and the whole experience went smoother than butter. I was skeptical about the company at first because they asked for some personal information in order to receive a quote, so I naturally gave some bogus answers just to fill in the required slots. Our loan officer called us, and between him and his team, our minds were put at ease. We went from living on a pretend street called "Nunya Business" to closing on our first home. When my husband's orders were put on hold due to SARS-CoV-2, the company was with us every step of the way to make sure we were doing okay. They knew between the limbo with PCS orders and me still working as a nurse, our family was under a bit of stress (as are most others around the world). They sent our family board games to keep us entertained and connected while we were at home as the world went crazy around us. The entire experience has been great, and the team was with us every single step of the way. Veteran's United even supported our decision to get quotes from other lenders as well. After feeling like "just a number" with NFCU, we stuck with Veteran's United because it felt like we were being taken care of like family. If you're on the fence, don't be. Veteran's United is amazing, and we don't regret our decision even for a second!
My home loan process was extremely disappointing.communication from Alix Iriate was rude and very poor . I cannot recommend this lender based on my experience. The service was very unacceptable , important information was not provided in a timely manner the whole process was very stressful.
Response from Veterans United
Hey Christopher,
I’m really sorry to hear how disappointing and overwhelming your loan process felt. You deserved clear, respectful communication and timely information, and I hate that your experience didn’t reflect that. I’d like my advocates to have the chance to learn more and look into what happened so we can address your concerns. If you’re open to talking, you can reach us at 1-800-212-5200 or ClientAdvocate@vu.com.
Great company to work with
Veterans United is an overall awesome and convenient way for US veterans to get a home loan and get into a house of Our Own
Our Veterans United team were the most helpful group of individuals throughout the long and confusing home buying process. Their communication was top notch and they did not hesitate to answer every question we had. I highly recommend Veterans United for any of your home buying needs!
Veterans United was amazing. If you are looking to purchase a new home this is the team you want on your side. Oh and be ready cause they are on the ball and it takes weeks not months
Had good experience with you and Michelle White.
They Helped me on any question I asked and support all the time
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Misty and my whole team were simply wonderful they made the whole entire process easy and stress free they always answered the phone , answered every and all my questions and including my son in the gifts for our first house purchase
I had an outstanding experience working with Toby Sullivan, my loan officer from Veterans United Home Loans. Toby Sullivan made what could have been a long and stressful transition incredibly quick, smooth, and simple. Whenever I had questions, he responded right away and always made sure I understood every step of the process. His professionalism, patience, and commitment to excellent service truly set him apart. I’m grateful for all his support and highly recommend Toby Sullivan to anyone looking for a knowledgeable and reliable loan officer.
I would definitely recommend Veterans United. They were very professional and efficient and made my refinance go very smoothly. Thank you very much.
Working with Veterans United is very easy. They are responsive to any questions. Very helpful with the process. This is my 3rd time working with Veterans United.
