I was treated like a person not a number. I am not good on a pc I wasn't taught that in school. the people that work veterans in that office helped me a lot if I got stuck they were to help me get over the hump.
The team did so much for me. Thank you!
Working with Ryan and his team made the whole process easier. They teamed me with the perfect real estate agent and walked me through step by step. Thank you, Ryan and Veterans United.
Veterans United made the process and worry free, knowing they had veterans welfare at heart.
Everyone was very nice and courteous. Always there when I had questions and needed them.
Smooth process.
With the help of Veterans United, I purchased my retirement home in New Smyrna Beach, Florida. Time for the Beach Life. A big thank you to everyone involved with my purchase.
Very stress free, everything I needed to do was laid out. No guessing required.
well done
Communication was fantastic at the beginning until about 2 weeks before signing. Not quite as fast of response that we had been having but was probably spoiled. LOVED the online To Do List and appreciated the check in texts or phone calls. With so many people to check in with there was always someone to get an answer from. I would definitely use them again and would recommend.
Initially, when I started this process, I was scared to death. I had never owned or purchased a home before and the responsibilities that come with homeownership had me wondering if I could do it. After speaking with Veterans United, they help ease my worries. Anytime I had a question, I could call Chris and it didn't matter what time it was. My experience was great.
I would tell people to go to a local bank. Thank you for what you did di. Bit I will not give a good review, you lied toe all the way. Im not the least bit happy with the way things turned out.
Response from Veterans United
Hi Martha,
I’m really sorry to hear how unhappy you felt with the way things turned out. When you’re counting on clear guidance and hoping for a smooth process, feeling let down is incredibly frustrating, and I understand why you’d walk away with this impression.
I’d really appreciate the chance to talk with you directly and review what happened from your perspective. If you’re open to it, you can reach me at 1-800-212-5200 or ClientAdvocate@vu.com. My team is here from 9 a.m. to 5 p.m. Central Time, and if you reach out after hours we’ll typically follow up the next business day.
Thank you for sharing your feelings about this experience. I’m here if you’d like to discuss it further.
Steve was great to work with! Great communication.
