It was an pleasure and I was feeling so fortunately to have the VA UNITED Home loan fabulous people and team helped my family to achieved our dream home...It was so emotionally moment. When we could have wonderful people treat us as friendly as a whole family. After I came back from the war in Iraq, I was living in desperate life until I met my wife. She kept me on my feet and she has convinced me there are more wonderful people in this world. And there are people whom treat people so respectful and helpful, VA UNITED HOME LOAN thank you so much in deep of our heart for what your team help thousand Veterans like me come back home to have a feeling of welcome and we were not abandoned....Thanks, and Thanks again...You all are so wonderful people on earth.!!!!!!
Super customer service on all fronts! Couldn’t have asked for a more positive experience. Kudos to the entire team at my Austin, TX branch! From Dustin, to Corey, and Marcella. Super hats off to Ryan, my loan officer, who always had time for me and answered all my questions. Extremely knowledgeable on the VA process. They made everything super smooth and easy and kept on top of things so I didn’t’t have to. Thanks again to the entire team!
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Buying and moving to a second home that is 6 hrs away, with limited time... things became overwhelming fast. Luckily, I used Trivago, jk.
Joking aside, new schools, new day care, new job xfr, new city, utilities,... it definitely tests your frustrations. For me, given the time crunch, everyday became important and tasks needed to be completed to reach the next hurdle.
During the VU loan process, I considered a pivot to a third party when I was given offers that seemed better and can be completed quicker... my ears were perked. Long story short, false promises and the close date and rates kept changing even when I had paperwork ready to make the commitment (my frustrations peaked). I considered other lenders because I felt VU was just pushing numbers on me, ...felt like the same corporate vibes as all the other lenders.
I kept my trust in VU and leaned on their advice.
In the end, VU came in for the win and we blazed ahead to close 2 weeks later.
Chad helped me with my first home, gave me advice on an IRRL, and his team helped me cross the finish line on my second home. When I first met him, I asked him about VA Loans, he said "This is what we do...".
I believed him the first time and I believe it the second time.
To the VU team, thank you very much!
