Skip to Content

Austin, Texas Reviews

Unedited and unfiltered reviews from Veterans and military families

1,108

Total Customer Reviews

98.4%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
4
3
2
1

Filters by recency
Filters by branch of service
Filters by type of loan

Showing all 1,108 unfiltered, unedited reviews

Starting on Page 29 of 37. Return to Page 1 »

4.5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
4.5 out of 5 Stars
Would Recommend

Chad and his team were amazing!!!!

5 out of 5 Stars
Would Recommend

The staff is very experienced and professional. They were easy to work with and helpful.

5 out of 5 Stars
Would Recommend
4.5 out of 5 Stars
Would Recommend

The staff was very helpful and always friendly to talk to especially Marcella. My wife had tons of questions and they took care of all of her request in a very timely manner.

4.5 out of 5 Stars
Would Recommend
1 out of 5 Stars

Horrible process, horrible communication, constantly having to resend everything and when we jumped thru there hoops they changed them and had to do it agai . Costing my money to pay for thing again. I could go on and on but I have run out of space

5 out of 5 Stars
Would Recommend

Everyone we dealt with were very professional and handled every situation we brought them in a timely manner.

5 out of 5 Stars
Would Recommend
4 out of 5 Stars
Would Recommend

They were always accessible.

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

Incredible customer service....first class treatment all the way....from day one!

5 out of 5 Stars
Would Recommend

Wonderful experience! So professional and nice!

5 out of 5 Stars
Would Recommend

Yall closed in less than a month working through Thanksgiving and Christmas. It took another company from August 19th until November 20th and they accomplished nothing.

5 out of 5 Stars
Would Recommend

An exceptional experience .They walked me through the process from start to mission complete. The team was "Second to None!"

5 out of 5 Stars
Would Recommend
1.5 out of 5 Stars

There were times when us being the customer where the last to know. I understand that this is normal when getting documents ready for closing . It would be great to let customers know if there not closing the day before and not the day of .

5 out of 5 Stars
Would Recommend

My family was placed in a very unique situation and Chad Bowman was able to help us in figuring out what our options were and achieving our goal of buying a new house. Stellar man providing stellar service.

5 out of 5 Stars
Would Recommend

Chad, Ryan and Marcella were great and instrumental in helping us making our dream come true in purchasing our new home. Thank you all for your efforts!

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
4.5 out of 5 Stars
Would Recommend

There were a few minor hitches, but the overall service was excellent in the end. Ryan was very professional and courteous, always willing to help and he stayed in constant touch as well as updating me on a regular basis about the status or progress

4.5 out of 5 Stars
Would Recommend

Very professional group of people who help you any way they can.

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

We received the best customer service and efficiency from Veteran United. We would definitely use them again.

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

From the pre-approval process down to the last minute stress of closing I was pleasantly pleased with Veterans United! Everyone was professional and helpful and we are still in shock days later at how smooth this process was! THANK You!!

More Reviews

See all 1,108 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

Send Your Feedback

We want to hear about your experience with Veterans United!

Back to Top