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Austin, TX Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
1,192 reviews
672 new reviews submitted this week!
98.4%
would
recommend
to Veterans and their families

Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
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91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 1,192 unfiltered reviews

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5 out of 5 Stars
5 out of 5 Stars
4.5 out of 5 Stars
5 out of 5 Stars

Ryan was extremely helpful

4.5 out of 5 Stars
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5 out of 5 Stars

From start to finish I was pleased with the service and professionalism of each of the staff members. They always took the time to answer questions and make sure I was informed in order to make decisions. I truly felt taken care of the whole way. Thank you the Gutierrez Family

5 out of 5 Stars
5 out of 5 Stars

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3.5 out of 5 Stars
5 out of 5 Stars

The staff was friendly and very helpful.

4 out of 5 Stars
5 out of 5 Stars

Our local VU staff were the most responsible and reliable party involved in my home purchase. I didn't have a realtor representing me, but Ryan was able to answer every question I had throughout the process. He even kept the seller in line by insisting on getting all the necessary steps in writing.

5 out of 5 Stars

Awsome team that always was quick to help and respond!

5 out of 5 Stars

Very helpful and professional. Work was done quickly.

5 out of 5 Stars
5 out of 5 Stars

Veterans United made the entire process smooth. They informed us of all the steps in the process, then they guided us through it. The staff helped us along the way. They were awesome!

5 out of 5 Stars

Chad and Ryan were awesome to work with. They rolled with the punches our builder threw, and got things done professionally, speedily, and rock-solid correct. Very pleased with the results and VERY thankful for their hard work for us. Great guys!

4.5 out of 5 Stars
5 out of 5 Stars

I can't stress enough how easy Chad, Ryan and Marcella made this experience. I would work with them again without hesitation and I certainly would refer them to others who are looking to purchase or refinance a home. Completely "Top Notch"!

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Experience first-hand why 931 homeowners give us a perfect score!

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5 out of 5 Stars

It was a very streamlined process thanks to Chad, Ryan and the entire team in ATX.

5 out of 5 Stars
5 out of 5 Stars
5 out of 5 Stars

We have never had the experience of buying a home, where everyone concerned with the process seemed to have such teamwork among themselves. The parts I could not understand were made quite clear through all communications. What a pleasure doing business with such a great group of people!

5 out of 5 Stars

3rd time Ive used them. Id do it again.

5 out of 5 Stars
5 out of 5 Stars

Very professional loan office and team.I started my process with the Missouri office and was sent to the Austin office since I am in Texas.

4 out of 5 Stars

The other lender I talked with had done a superior job of streamlining the loan application process paperwork.

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