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Austin, Texas Reviews

Unedited and unfiltered reviews from Veterans and military families

1,137

Total Customer Reviews

98.4%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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Showing all 1,137 unfiltered, unedited reviews

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5 out of 5 Stars
Would Recommend

Our local VU staff were the most responsible and reliable party involved in my home purchase. I didn't have a realtor representing me, but Ryan was able to answer every question I had throughout the process. He even kept the seller in line by insisting on getting all the necessary steps in writing.

5 out of 5 Stars
Would Recommend

Awsome team that always was quick to help and respond!

5 out of 5 Stars
Would Recommend

Very helpful and professional. Work was done quickly.

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

Veterans United made the entire process smooth. They informed us of all the steps in the process, then they guided us through it. The staff helped us along the way. They were awesome!

5 out of 5 Stars
Would Recommend

Chad and Ryan were awesome to work with. They rolled with the punches our builder threw, and got things done professionally, speedily, and rock-solid correct. Very pleased with the results and VERY thankful for their hard work for us. Great guys!

4.5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

I can't stress enough how easy Chad, Ryan and Marcella made this experience. I would work with them again without hesitation and I certainly would refer them to others who are looking to purchase or refinance a home. Completely "Top Notch"!

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

We have never had the experience of buying a home, where everyone concerned with the process seemed to have such teamwork among themselves. The parts I could not understand were made quite clear through all communications. What a pleasure doing business with such a great group of people!

5 out of 5 Stars
Would Recommend

3rd time Ive used them. Id do it again.

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

Very professional loan office and team.I started my process with the Missouri office and was sent to the Austin office since I am in Texas.

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

Offered better interest than USAA and had lower closing costs.

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

The entire staff was so professional! They worked very quickly to get my loan approved and constantly kept me in the loop of what documents were needed. Outstanding!

4.5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

Ryan Bray and the team were very helpful in turning around a quick VA loan. Our family is grateful and will be recommending Veterans United going forward.

4 out of 5 Stars
Would Recommend

Very friendly and helpful staff.

5 out of 5 Stars
Would Recommend

Austin,Tx location was extremely knowledgeable and helpful throughout the process.

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
4.5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
2 out of 5 Stars

kept asking for documents we already sent time and again, plus you asked for to much, I have already applied for received and paid off one VA loan for 100,000 dollars in MS, that should have been enough to get this loan done.

2 out of 5 Stars

The process took way too long. From the loan specialist to the lender, it seemed either they were lacking the experience or they had to large of a work load to give the appropriate attention.

4.5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

Long process since I build a new house. But well worth the wait the Austin team put everything in high gear in order for me to close on the target date they did an outstanding job

5 out of 5 Stars
Would Recommend

More Reviews

See all 1,137 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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