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Austin, Texas Reviews

Unedited and unfiltered reviews from Veterans and military families

1,108

Total Customer Reviews

98.4%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
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Showing all 1,108 unfiltered, unedited reviews

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4.5 out of 5 Stars
Would Recommend
5 out of 5 Stars
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2 out of 5 Stars

kept asking for documents we already sent time and again, plus you asked for to much, I have already applied for received and paid off one VA loan for 100,000 dollars in MS, that should have been enough to get this loan done.

2 out of 5 Stars

The process took way too long. From the loan specialist to the lender, it seemed either they were lacking the experience or they had to large of a work load to give the appropriate attention.

4.5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

Long process since I build a new house. But well worth the wait the Austin team put everything in high gear in order for me to close on the target date they did an outstanding job

5 out of 5 Stars
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4 out of 5 Stars
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4 out of 5 Stars
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4.5 out of 5 Stars
Would Recommend

The entire VU team was professional, knowledgeable, and very responsive. They were there to answer every question and find a solution to every issue.

5 out of 5 Stars
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5 out of 5 Stars
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5 out of 5 Stars
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5 out of 5 Stars
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The process was easy and the specialists were very professional

5 out of 5 Stars
Would Recommend

Actually, we refi our present home and the process was smooth and completed through email and then in person.Chad Bowman helped us purchase our current home about eight years ago and we decided that in considering to refi we would contact him. He's a very great person to work with and kept us inform and update.

5 out of 5 Stars
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5 out of 5 Stars
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The team at Veterans United were so helpful and thorough throughout the entire process.

5 out of 5 Stars
Would Recommend

We could not be happier with our experience with Veterans United! Chad, Ryan and Marcella were fantastic every step of the way. We will highly recommend VU to all our friends, clients and colleagues. Thanks all!

5 out of 5 Stars
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4.5 out of 5 Stars
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I liked the updates that would be sent

5 out of 5 Stars
Would Recommend

The team kept us informed of the loan progress as the different benchmarks were met. They were easy to reach when we did have questions. Awesome job by the entire team, especially Chad, Ryan, and Marcella!

5 out of 5 Stars
Would Recommend

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3.5 out of 5 Stars
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5 out of 5 Stars
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5 out of 5 Stars
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All ways informative and on top of everything

5 out of 5 Stars
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5 out of 5 Stars
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5 out of 5 Stars
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This was the easiest, most non stressful home buying experience we've ever had!

3.5 out of 5 Stars
Would Recommend
4.5 out of 5 Stars
Would Recommend

Excellent communication and response times!

More Reviews

See all 1,108 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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