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Austin, Texas Reviews

Unedited and unfiltered reviews from Veterans and military families

1,099

Total Customer Reviews

98.4%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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5 out of 5 Stars
Would Recommend

We want to sincerely thank Veterans United for helping us with purchasing our dream home. There really is a lot that goes into the home buying process and we are grateful we were sent the 5-star team to help us accomplish the task.
Thanks Ryan, Kelly and Briana for all the hard work you each contributed to the process. Assisting with the application, answering questions, providing useful guidance, following up, and providing much needed resources to prepare for the move-in process. Let’s not forget the encouragement and support provided during the home search process too.
Please know your professionalism and sincere commitment to the process does not go unrecognized. The level of customer service you each provided is unmatched and rarely seen these days.
Keep up the great work! We appreciate it, and future veteran homeowners will appreciate it as well.
Thanks again for everything!

5 out of 5 Stars
Would Recommend

Ryan and Kelly were great and were very proactive in their communication with us! They got us to the funding table and helped us navigate the loan process while awaiting an atypical difficult probate situation. We definitely recommend.

5 out of 5 Stars
Would Recommend

The process was easy and the loan team did a good job communicating with me every step of the way.

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

Can’t remember if this is the fourth or fifth house working with VU and Chad. Will never use another option for future home purchases.

4.5 out of 5 Stars
Would Recommend

Overall Veterans United was the best home lender I have ever dealt with! Even better than USAA. Their process and communication is top notch and I will look forward to do business with them again!
Chad Bowman, Ryan Bray, and Kelly Garcia are the best out there! Thank you guys for making my home lending experience amazing!

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

They made it so easy. Especially for us as first time homebuyers

5 out of 5 Stars
Would Recommend

Very modern and easy way to buy a home. The whole team was great, and very informative. The app makes things a breeze with the to-do list and the easy upload section. Overall I’m very pleased with the service that Veterans United provided for me and my family.

5 out of 5 Stars
Would Recommend

From beginning to end, our experience with Ryan Bray and his team at Veterans United was exceptional. Strongly recommend!

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

Absolute pleasure working with Ryan and his team. Will continue to use VU for all of future my home buying.

5 out of 5 Stars
Would Recommend

So glad that this was the first company that I called. I have several other companies that wanted our business. I'm really glad I chose Veterans United!

5 out of 5 Stars
Would Recommend

Veterans United is a great organization and I will definitely be using them again in the future when I am purchasing properties. They "walked the dog" with me every step of the way and were very on point with all of their updates. Never once did I feel like I was asking a "stupid question" when I would call and talk with them. Would HIGHLY recommend using Veterans United to anyone looking at buying property/real estate.

5 out of 5 Stars
Would Recommend

Overall the process was great. The team got me a preapproval letter quickly allowing us to get an offer in quickly on our new home. Only issue was some confusion on closing costs initially, but that was remedied quickly. I would recommend providing customers suggestions on how to reduce closing costs early in the process.

5 out of 5 Stars
Would Recommend

I spent years building my credit and getting money together. When the time was right and I was ready to buy a home, Veterans United was ready to help. Even though it felt like a lot to do, it all actually went pretty smooth. Every time I called with questions they were happy to answer them and sometimes I called back to back. They really came through for me and I appreciate everything they’ve done. Thanks VU. 🤙🏻

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

Makes purchasing a first time home simple and easy! Everyone did an excellent job to help with my buying home journey 😀 And loved the personal wood sign!!

4.5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

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5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

The entire Veterans United team were perfect it was teamwork displayed at its finest with Marcella, Kelly, Josh, Dustin, Chad and Ryan. As well as even bring Mesia in as our realtor... from start to finish it was just pleasant experience.

5 out of 5 Stars
Would Recommend

Ryan was awesome. This process spanned over the course of a year. He was always available to answer questions and quick to do so. I was very pleased with him and his service. The entire veterans United team is top notch and really did do the work to make the home buying process as simple as possible.

5 out of 5 Stars
Would Recommend

Thank you all for the amazing work! You were courteous and prompt with everything making this transaction go smoothly. Definitely recommend working with this team.Chad, Dustin, Ryan, Kelly, Sarah and Cory Thank you from the bottom of our hearts!Craig Wellener and Cristina Hawkins

5 out of 5 Stars
Would Recommend

The home buying process was so stressful to us but this team put those worries aside and aided in every way!! Extremely exceptional!

4.5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

More Reviews

See all 1,099 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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