When we initially applied, we received a pre-approval letter quite efficiently. However, we felt the officer did not thoroughly inform us of the Texas Vet Land Board loan option. We had to do some of our own research and ask him to re-check that option. I’m not sure if he didn’t want to pass us to that office or what, but once we were passed to the Texas Vet Land Board, the service was fantastic - beyond our expectations.
When we were given our estimated final numbers, United forgot to include the 25% on a jumbo loan. We knew about the 25% but at the end I was closing on my old house and buying a new one a week apart there was a lot going on, somehow he missed it. 2 days before closing he finally added the 25% and as you can imagine we were not too thrilled.
We had issues getting the apraisal from the appraiser. It took the appraiser almost two weeks for VU to get the appraisal after the appraisal was completed.Evidently, this was common for this appraiser.However, Chad and Ryan were great!They keep in constant contact with me with updates on attempts to get the completed appraisal from the appraiser.
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