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Austin, Texas Reviews

Unedited and unfiltered reviews from Veterans and military families

1,108

Total Customer Reviews

98.4%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
4
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5 out of 5 Stars
Would Recommend

Specifically Supportive, Prompt ,Officious, Service And Time Bound, Knowledgable, Customer Oriented, Personable, LIKE!

5 out of 5 Stars
Would Recommend

Ryan Bray was my go-to guy for all my lender questions...he was so patient and took the time to explain things to me, which was very much appreciated as a first-time home buyer!

4 out of 5 Stars
Would Recommend
4.5 out of 5 Stars
Would Recommend
4.5 out of 5 Stars
Would Recommend
4 out of 5 Stars
Would Recommend

When we were given our estimated final numbers, United forgot to include the 25% on a jumbo loan. We knew about the 25% but at the end I was closing on my old house and buying a new one a week apart there was a lot going on, somehow he missed it. 2 days before closing he finally added the 25% and as you can imagine we were not too thrilled.

5 out of 5 Stars
Would Recommend

I’ve started and stopped buying a home a couple of times in the past simply because of all the phone calls and emailing documents back and forth. Veterans United provided a great online portal and asked for everything up front so I wasn’t constantly having to go back to find things.

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

We had issues getting the apraisal from the appraiser. It took the appraiser almost two weeks for VU to get the appraisal after the appraisal was completed.Evidently, this was common for this appraiser.However, Chad and Ryan were great!They keep in constant contact with me with updates on attempts to get the completed appraisal from the appraiser.

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

I' be got to say Mr. Bowman & Ryan were gentlemen and great help. They were easy & great to work with. They explained everything in detail. I also want to sat the receptionist Was also grea o work with. Thank y'all for all the help. God Bless yall.

5 out of 5 Stars
Would Recommend

Smooth, hassle free process.

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
5 out of 5 Stars
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5 out of 5 Stars
Would Recommend

Professional courtesy at every turn. Veterans United representatives were always ready to answer questions and provide immediate support.

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

Responsive and straightforward

4.5 out of 5 Stars
Would Recommend

Chad and his team were great. My scheduled closing was able to move up about a week because they got all the pieces together in a timely manner.

5 out of 5 Stars
Would Recommend
4.5 out of 5 Stars
Would Recommend

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4.5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

The loan team was very attentive and informative throughout the entire process.

4.5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

The Bowman team is top notch.

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

The staff was always available and responsive.

More Reviews

See all 1,108 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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