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Austin, Texas Reviews

Unedited and unfiltered reviews from Veterans and military families

1,118

Total Customer Reviews

98.4%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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4 out of 5 Stars
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All I can say is my experience with Veterans United has been great from when I initially bought my home to when I recently refinanced. They were the only ones who would approve a home loan for me after I got divorced and I’m grateful for that. They make the process so easy and are always available if you have any questions or concerns. I’m lucky to have found them!

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These guys know what they are doing

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5 out of 5 Stars
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5 out of 5 Stars
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Couldn’t recommend Chad and his team enough.

5 out of 5 Stars
Would Recommend

The team at Veterans United went above & beyond to help me get the best possible mortgage when I bought my home in 2018. Then they exceeded my highest hopes with a re-finance in 2020. They work HARD to maximize mortgage benefits for Veterans. Chad & Ryan in Austin are exceptional humans. I cannot recommend Veterans United more highly.
- Col., USA, Retired

4.5 out of 5 Stars
Would Recommend

I highly recommend VU for VA loans. The three people I dealt with through my loan process were wonderful. They made the process pain-less and very efficient. Will refer any veteran to this team. Thanks y’all..

2 out of 5 Stars

Too many ppl from their company communicating with me and my realtor, often with different information. Failure to keep us informed about rate lock extension fees due to extension of closing date of the loan. Causing us to pay extra money for days after we actually closed on the house.

Response from Veterans United

Krista, Thank you for letting us know about your loan process. We always hope to establish a firm line of communication and a trustworthy relationship. We do apologize if that expectation had exceeded your normal line. Our client advocate desk is always available to assist you further in any questions or feedback that you would like to share. Thank you for your service and thank you for choosing Veterans United.

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More Reviews

See all 1,118 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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