The team at Veterans United went above & beyond to help me get the best possible mortgage when I bought my home in 2018. Then they exceeded my highest hopes with a re-finance in 2020. They work HARD to maximize mortgage benefits for Veterans. Chad & Ryan in Austin are exceptional humans. I cannot recommend Veterans United more highly.
- Col., USA, Retired
Too many ppl from their company communicating with me and my realtor, often with different information. Failure to keep us informed about rate lock extension fees due to extension of closing date of the loan. Causing us to pay extra money for days after we actually closed on the house.
Response from Veterans United
Krista, Thank you for letting us know about your loan process. We always hope to establish a firm line of communication and a trustworthy relationship. We do apologize if that expectation had exceeded your normal line. Our client advocate desk is always available to assist you further in any questions or feedback that you would like to share. Thank you for your service and thank you for choosing Veterans United.
I know I am a difficult customer to work with. I sincerely thank you guys for going above n BEYOND expectation (especially with me changing rates n switching programs at the absolute last minute).I am especially thankful for the seamless collaboration between veterans united and united lighthouse. When I began this process a few months ago I could not believe in a million+ years that I'd achieve my personal American dream of becoming a home owner.Thank you from the bottom of my heart for taking care of me and my family.Leandre Killings
U.S Army
Operation Iraqi Freedom
I appreciate that Chad and his team don't call me every time there is a small rate drop. They didn't try to sell me a refi that I didn't want or wouldn't really benefit me. The entire process was virtually effortless and they readily answered all of my questions and took care to ensure I understood all the numbers and each step of the process.BRAVO ZULU!
Semper Fi!
I can't imagine a simpler process. VU has done an OUTSTANDING job modernizing 'paper pushing' and putting it in a "do this next" context. Tools are only tools without great culture and smart people behind those tools - and VU has those in spades. I never felt lost, I always knew what I owed from a paperwork and information perspective to help VU help me. THANK YOU.
