All I can say is my experience with Veterans United has been great from when I initially bought my home to when I recently refinanced. They were the only ones who would approve a home loan for me after I got divorced and I’m grateful for that. They make the process so easy and are always available if you have any questions or concerns. I’m lucky to have found them!
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The team at Veterans United went above & beyond to help me get the best possible mortgage when I bought my home in 2018. Then they exceeded my highest hopes with a re-finance in 2020. They work HARD to maximize mortgage benefits for Veterans. Chad & Ryan in Austin are exceptional humans. I cannot recommend Veterans United more highly.
- Col., USA, Retired
Too many ppl from their company communicating with me and my realtor, often with different information. Failure to keep us informed about rate lock extension fees due to extension of closing date of the loan. Causing us to pay extra money for days after we actually closed on the house.
Response from Veterans United
Krista, Thank you for letting us know about your loan process. We always hope to establish a firm line of communication and a trustworthy relationship. We do apologize if that expectation had exceeded your normal line. Our client advocate desk is always available to assist you further in any questions or feedback that you would like to share. Thank you for your service and thank you for choosing Veterans United.