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Austin, Texas Reviews

Unedited and unfiltered reviews from Veterans and military families

1,099

Total Customer Reviews

98.4%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
4
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1

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Showing all 1,099 unfiltered, unedited reviews

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

Entire Veterans United team was incredible. I felt like I was in expert, caring hands the entire time. I could not recommend enough.

4.5 out of 5 Stars
Would Recommend

The whole in house team did a great job, they were able to handle my questions and request in a timely manner. They also gave me updates via email and text message which was very helpful. Would recommend mend hands down.

4 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

Veterans United went above and beyond to make this happen! Ryan was phenomenal, helped us at every turn, even in odd hours, and with odd requests. Excellent job it would not have happened without him, thank you!

3.5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

Outstanding company, outstanding service.

5 out of 5 Stars
Would Recommend
Photo submission from Hanh T.

Chad, Ryan, Kelley, and others are all super helpful in the process. Chad even help out with getting the points for me. Awesome!!

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

Excellent service and support especially for 1st-time buyers.

4.5 out of 5 Stars
3.5 out of 5 Stars
Would Recommend

I was disappointed in the execution in our home buying process. We allowed for 40 days to close & it took much longer.

5 out of 5 Stars
Would Recommend

I would highly recommend Veterans United to all Veterans. Just like us they go above and beyond. They made the home buying experience understandable and much easier. Outstanding in every single way.

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

Great experience, they made the process easy and smooth. I had awesome communication with all team members and they will keep me updated throughout the whole process 10 out of 10.

5 out of 5 Stars
Would Recommend
4.5 out of 5 Stars
Would Recommend

You guys made this buy quick.. it wasn't easy but you made sure to stay ahead of the game and guide me through 😁

3.5 out of 5 Stars
Would Recommend

We ended up closing 6 days late because although the well and septic inspections were on the loan estimate I did not notice them. Monday (before we were due to close on Tuesday) was told that I needed them by 5pm (that same day) if we wanted to close on Tuesday. Now mind you the PEST Inspection was on my TODO list (I submitted it by the 19th) but the well and septic inspections were not. Yes, I know I should have realized it was on the loan estimate. If anyone had mentioned it on Friday I could have had them done by Monday & we could have closed on time. Can anyone tell me WHY only the pest inspection was on the TODO list well prior to the original closing date, when all 3 were on the loan estimate? When I didn't see it on my TODO list, I didn't think about it. And so we closed late. Up until this I had been very happy with Veterans United. I really liked the TODO list. Too bad if didn't include Well & septic on my required inspections.

4 out of 5 Stars
Would Recommend
4.5 out of 5 Stars
Would Recommend

I received three different amount for closing costs in just a couple hours. after the second amount i asked for the final amount so I could go to the bank for the certified check. I received and amount , got the check from my bank and the a couple hours later the amount changed again and increased. I had to work that night and would not be able to get another check. This caused a lot of undue stress on my wife and myself.

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5 out of 5 Stars
Would Recommend
Photo submission from Corky F.

Veterans United will be the anchor - the rock - that maintains your excitement in buying a home. Home buying, to me, was an experience that could have been ripped from the script of Dante's Inferno, somewhere near Limbo. There was so much uncertainty, but Veterans United personnel, like Chad, Ryan, and others which were equally helpful, assured me that the train was on the tracks, and headed in the right direction. Heaping praise on them is nice, but what is truly important is to know that they are highly trained, and very good at their jobs! Trusting them is all that I needed to do in order for the weight of the experience to be lifted from my shoulders, and for joy to be the dominate force.When Veterans United pairs you with a professional, that person is there to serve veterans like like you, me, and in at least one case, their selves. I am currently moving in to my new home, thanks to Veterans United and their team. A special thank you to my realtor, Ceci Bonneckson as well.

4.5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

There is not enough good things to say about this team. Awesome communication, Very timely and accurate. Will definitely recommend them to anyone that ask who to go through.

5 out of 5 Stars
Would Recommend

the entire United Veterans Loan Team made things go so easy if i had any questions they were always available to help and kept me updated every step of the way

5 out of 5 Stars
Would Recommend

Thank you so much to Chad, Ryan, and team for helping us through the process to make our homeownership dreams come true!

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
4.5 out of 5 Stars
Would Recommend

More Reviews

See all 1,099 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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