I am still disappointed about the mistake made by the underwriting team. I was informed by Ryan and Kelly that my first payment would not be due until May 1. However, at closing, the closing documents reflected an April 1 due date. When I inquired about this discrepancy, Ryan informed me that if I wanted the date corrected, I would have to wait until the next day to close.My wife and I had already adjusted our work schedules to accommodate the planned closing date, and if we had chosen not to sign the documents with the incorrect first payment date, we would have had to wait an additional four days to close.Aside from this issue, my wife and I had a great experience working with the loan team, and we appreciate their efforts throughout the process.
Ryan, Chad, and Kelly at the Veteran's United office in Austin made our home buying experience easy and pleasant. Usually getting the loan is the hardest part in buying a house but with this team, getting the loan was the easiest. We're recommending them to all our veteran friends. Great job Ryan, Chad and Kelly!!!
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Veterans United will be the anchor - the rock - that maintains your excitement in buying a home. Home buying, to me, was an experience that could have been ripped from the script of Dante's Inferno, somewhere near Limbo. There was so much uncertainty, but Veterans United personnel, like Chad, Ryan, and others which were equally helpful, assured me that the train was on the tracks, and headed in the right direction. Heaping praise on them is nice, but what is truly important is to know that they are highly trained, and very good at their jobs! Trusting them is all that I needed to do in order for the weight of the experience to be lifted from my shoulders, and for joy to be the dominate force.When Veterans United pairs you with a professional, that person is there to serve veterans like like you, me, and in at least one case, their selves. I am currently moving in to my new home, thanks to Veterans United and their team. A special thank you to my realtor, Ceci Bonneckson as well.
