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Austin, Texas Reviews

Unedited and unfiltered reviews from Veterans and military families

1,106

Total Customer Reviews

98.4%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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5 out of 5 Stars
Would Recommend

The whole staff was friendly, courteous, proficient and they communicated with me through the whole process. They work as a team and when I would call them all my questioned were answered. The whole process was not as stressful. They all are an Awesome team

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
4.5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

I can say without a doubt that if I ever need a mortgage, Veterans United is it! No need to think about it or search any further! Their customer service is amazing! They help me where no other loan company could. Their communication with us was impeccable! I would enthusiastically, without any reservation, recommend Veterans United.

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
3.5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

Veterans united was great highly recommend broke down all the steps to buying a home and made it super simple

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
4 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

Our loan process was a very unique situation. VU rose to the challenge and was able to successfully guide us along a path to success. Our loan specialist kept us well informed as to where we were in the loan process. Without VU we do not believe we would have achieved our dream of having our home and property today.

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

Thank you again to everyone on this team whether I interacted with you or not. Owning a home has been a goal of mine for a very long time. Grateful to have had all of your help getting it done!

5 out of 5 Stars
Would Recommend

Definetly will use them again in my next home purchase.

5 out of 5 Stars
Would Recommend

Kelly and Ryan’s have been amazing throughout the home buying process. The website is very easy to navigate and made the process pretty easy.

5 out of 5 Stars
Would Recommend

My loan officer was AMAZING!! As a first time home buyer the process is stressful to say the least, he broke everything down for me and made sure I understood every step. He was quick to respond and thorough in response! I’ve already recommended him to a few friends looking to buy!

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

Third loan with with Chad and his team! Ryan and Kelly are always on top of there game pushing for the closing date. Any issues are resolved quickly. Communication Is never a problem everyone is always in the loop. Thanks again team!

5 out of 5 Stars
Would Recommend

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5 out of 5 Stars
Would Recommend

This is our second VU home loan. If we ever buy another home we will definitely go with VU!

5 out of 5 Stars
Would Recommend

Chad and his whole team including Ryan and Kelly were incredible! We could always count on quick responses and extremely helpful and positive assistance with any questions we had. They made us feel comfortable and confident throughout the entire process and always made sure we were getting the best deal and well taken care of. Highly recommend!!!

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

Veterans United truly stood up to all of the positive reviews we read about when searching for a lender. Not one negative aspect can I recall happened throughout the entire process. They're a truly amazing lender filled with competent and caring people. From day one I was amazed by the personal care they gave to our loan and made the entire process easy and effortless. With fast service and professional communication with our realtor, we closed in less time than the national average! Having an easy to use online portal for submitting and receiving documents, keeping track of everything was simple and easy to understand. Offering the lowest fees and rates we found anywhere, they are #1 for a reason! We are so happy we made the right choice and went with them over anyone else. If we'd know it was this simple to become home owners we would have done so years ago... Don't wait, your seach for the perfect lender is over. We highly recommend Veterans United not only to fellow veterans but to anyone who wants a smooth and easy process when buying a home.

5 out of 5 Stars
Would Recommend

You won't go wrong with Veterans United.

5 out of 5 Stars
Would Recommend

Very professional and made the process much easier.

5 out of 5 Stars
Would Recommend

They are the best of the best!!! Period!

3.5 out of 5 Stars
Would Recommend

Veterans United gave me that flexible oppertunity to close in a realistic timeline. I didn't felt rushed or pressured to get papers to the processer.

More Reviews

See all 1,106 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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