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Austin, Texas Reviews

Unedited and unfiltered reviews from Veterans and military families

1,118

Total Customer Reviews

98.4%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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4 out of 5 Stars
Would Recommend
4.5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

Buying and moving to a second home that is 6 hrs away, with limited time... things became overwhelming fast. Luckily, I used Trivago, jk.
Joking aside, new schools, new day care, new job xfr, new city, utilities,... it definitely tests your frustrations. For me, given the time crunch, everyday became important and tasks needed to be completed to reach the next hurdle.
During the VU loan process, I considered a pivot to a third party when I was given offers that seemed better and can be completed quicker... my ears were perked. Long story short, false promises and the close date and rates kept changing even when I had paperwork ready to make the commitment (my frustrations peaked). I considered other lenders because I felt VU was just pushing numbers on me, ...felt like the same corporate vibes as all the other lenders.
I kept my trust in VU and leaned on their advice.
In the end, VU came in for the win and we blazed ahead to close 2 weeks later.
Chad helped me with my first home, gave me advice on an IRRL, and his team helped me cross the finish line on my second home. When I first met him, I asked him about VA Loans, he said "This is what we do...".
I believed him the first time and I believe it the second time.
To the VU team, thank you very much!

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

Veterans United is the best resource for Veterans in the tough and often confusing process of buying a home. Ryan and his team are dedicated to the homebuyer’s success!

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

As first time home buyers, we were so worried this process would be stressful. Veterans United made the process of buying a home stress free and we are so thankful we were able to use our VA loan and get into a beautiful home. When we told our family all of the accommodations we had, they were shocked because it was so far off from their experiences with the home buying process. We could not recommend Veterans United more.

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

The whole staff was friendly, courteous, proficient and they communicated with me through the whole process. They work as a team and when I would call them all my questioned were answered. The whole process was not as stressful. They all are an Awesome team

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
4.5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

I can say without a doubt that if I ever need a mortgage, Veterans United is it! No need to think about it or search any further! Their customer service is amazing! They help me where no other loan company could. Their communication with us was impeccable! I would enthusiastically, without any reservation, recommend Veterans United.

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
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5 out of 5 Stars
Would Recommend
3.5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

Veterans united was great highly recommend broke down all the steps to buying a home and made it super simple

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

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4 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

Our loan process was a very unique situation. VU rose to the challenge and was able to successfully guide us along a path to success. Our loan specialist kept us well informed as to where we were in the loan process. Without VU we do not believe we would have achieved our dream of having our home and property today.

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

Thank you again to everyone on this team whether I interacted with you or not. Owning a home has been a goal of mine for a very long time. Grateful to have had all of your help getting it done!

5 out of 5 Stars
Would Recommend

Definetly will use them again in my next home purchase.

5 out of 5 Stars
Would Recommend

Kelly and Ryan’s have been amazing throughout the home buying process. The website is very easy to navigate and made the process pretty easy.

5 out of 5 Stars
Would Recommend

My loan officer was AMAZING!! As a first time home buyer the process is stressful to say the least, he broke everything down for me and made sure I understood every step. He was quick to respond and thorough in response! I’ve already recommended him to a few friends looking to buy!

5 out of 5 Stars
Would Recommend

More Reviews

See all 1,118 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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