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Austin, TX Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
1,192 reviews
672 new reviews submitted this week!
98.4%
would
recommend
to Veterans and their families

Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
4
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91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 1,192 unfiltered reviews

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5 out of 5 Stars

Great people that provided awesome service.

5 out of 5 Stars
1 out of 5 Stars
5 out of 5 Stars

Compared to my previous experence with obtaining a mortgage, this was a smooth and seemless process.

5 out of 5 Stars
5 out of 5 Stars

The whole team at Veterans United was great to work with. My family and I are extremely grateful for all of the work that they did in helping us get into our very first home. The team explained the entire process to me at the beginning, and kept me informed step by step throughout the process. I am extremely happy and grateful to have had Veterans United help get my family into a home.

5 out of 5 Stars
Photo submission from Sheldon C.
5 out of 5 Stars

Professional. Great online user interface systems. Accessible. Excellent follow up and follow through. No surprises at closing.

5 out of 5 Stars

It was not as easy getting a home as I thought it would be. Veterans United made it a lot easier. Chad and his team including ryan made it as smooth as one could. I would recommend

5 out of 5 Stars

I was very impressed with the whole team at Veterans United. Great group of people who are very easy to work with.

5 out of 5 Stars

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5 out of 5 Stars

I had the pleasure of working Ryan Bray and I cannot express how grateful I am. Ryan is very fast and communicative. Ryan made this process seem less and I dare say, easy. This is our third home and Veterans United has completely nailed it! Thank you Ryan and Chad!!

4 out of 5 Stars
5 out of 5 Stars

Absolutely! It was a great experience.

4 out of 5 Stars
5 out of 5 Stars

Veterans United was professional and informative from the beginning of the loan process to the end. They were very responsive and always went above and beyond to answer questions and keep us informed.

4.5 out of 5 Stars

Great company and staff! Staff always called me back and keep both me and wife of any changes.

4.5 out of 5 Stars

VU staff were very pleasant and professional through out the whole process

2.5 out of 5 Stars

I stated from the start that I didn't want escrow and they had it set up for escrow. then there was a hassle with the house insurance. Then a buy down that I was not told about. then I had to come up with more money than I was told. The cash to close was changed at least three times.

5 out of 5 Stars

Always available and responsive. Great Job!

5 out of 5 Stars

Absolutely professional and easy to work with. The open and continuous communication was refreshing and smoothed the whole mortgage process.

4.5 out of 5 Stars
5 out of 5 Stars

Veterans United made the home loan process so much easier than I expected. I have heard so many nightmare stories from others about their expierience elsewhere. They have truely made this a great expierience for my family and I. The staff is very friendly, and they operate very well as a team. Thank you Veterans United for all of your hard work and prompt responses to all of my questions. I will definitely recommend yall to friends and family in need of your services!

4.5 out of 5 Stars
5 out of 5 Stars
5 out of 5 Stars

Exceptional and Outstanding ..Chad, Ryan, Marcella..the whole staff...you guys "ROCK"!

4 out of 5 Stars
5 out of 5 Stars

It was a wonderful experience... not stressful as we would have thought it would be, the entire team was great, l even got doughnuts at closing, The Spiveys would like to say, thanks for all you did, you Rock !!

5 out of 5 Stars

The staff was superb to work with. Whenever we needed to complete a task we would know immediately.

5 out of 5 Stars

I appreciated being able to talk to a representative every time I called. Even if it was just to leave a message, I actually talked to a live person and not a machine.

Overall Rating
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