Get a peek behind the curtain 👀
We ask in-process folks what it’s like working with us. Here’s what they have to say:
91%
Get clear answers to their questions
88%
Get a quick reply when they reach out
87%
Feel heard loud and clear by their team
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The staff was superb to work with. Whenever we needed to complete a task we would know immediately.
I appreciated being able to talk to a representative every time I called. Even if it was just to leave a message, I actually talked to a live person and not a machine.
I appreciated the process and the customer experience in terms of timeliness and satisfaction of quality.
The computer signing and reviewing worked really well
Super service, friendly, efficient and very thorough. A real pleasure to work with.
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Great experience. The team was ready all the time to answer any question. Being a new home buyer, I know there's allot more to the process. The team never made us feel like we were talking up too much of their time or has dumb questions for them.
From applying for the loan to closing, the entire process is to be commended. I would highly recommend Veterans United of Austin, Texas for Veterans seeking the purchase of a home in Texas.
The Austin office was great. I switched them and Chad and his staff were amazing
Chad Bowman was great, has all the answers for any hypothetical question you can think of. Quick email response and always returns calls in a timely manner.
Very impressed to finally deal with an organization that actually wants to help veterans.
I was less than pleased with the overall experience of the loan process. We were serviced by at least four different individuals...each seemed to not be on the same page as the other.We were given an initial list of docs needed to go to closing stating that this was all we needed. Then, we were asked for more and more and more docs...many of which were redundant. At one point, we were given a 48 hour notice to produce docs or at risk of losing the loan. This, I felt was one of the worst business approaches I have ever experienced. I'm a Veteran. I'm also 100% disabled with 70% PTSD. The LAST thing I needed was for someone to basically threaten my family with the probability of losing a home loan and essentially being without housing because I couldn't produce the laundry list of docs needed in 48 hours on a holiday weekend as we prepared to depart the country for our family vacation. That was extremely unprofessional and uncalled for.
Speedy, efficient, kind, professional. So much more! EXEMPLARY!!!!!
I have great respect for Danny Reyna. Is is very knowledgeable and Personable. He always keep his word. Howard A. Solomon
