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Austin, Texas Reviews

Unedited and unfiltered reviews from Veterans and military families

1,137

Total Customer Reviews

98.4%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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Showing all 1,137 unfiltered, unedited reviews

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5 out of 5 Stars
Would Recommend

I was always able to reach someone to answer questions.

headshot image of Chad Bowman

Loan Officer: Chad Bowman

NMLS# 191475

5 out of 5 Stars
Would Recommend

Great people that provided awesome service.

headshot image of Chad Bowman

Loan Officer: Chad Bowman

NMLS# 191475

5 out of 5 Stars
Would Recommend
headshot image of Chad Bowman

Loan Officer: Chad Bowman

NMLS# 191475

1 out of 5 Stars
headshot image of Chad Bowman

Loan Officer: Chad Bowman

NMLS# 191475

5 out of 5 Stars
Would Recommend

Compared to my previous experence with obtaining a mortgage, this was a smooth and seemless process.

headshot image of Chad Bowman

Loan Officer: Chad Bowman

NMLS# 191475

5 out of 5 Stars
Would Recommend
headshot image of Chad Bowman

Loan Officer: Chad Bowman

NMLS# 191475

5 out of 5 Stars
Would Recommend

The whole team at Veterans United was great to work with. My family and I are extremely grateful for all of the work that they did in helping us get into our very first home. The team explained the entire process to me at the beginning, and kept me informed step by step throughout the process. I am extremely happy and grateful to have had Veterans United help get my family into a home.

headshot image of Chad Bowman

Loan Officer: Chad Bowman

NMLS# 191475

5 out of 5 Stars
Would Recommend
Photo submission from Sheldon C.

Very professional

headshot image of Chad Bowman

Loan Officer: Chad Bowman

NMLS# 191475

5 out of 5 Stars
Would Recommend

Professional. Great online user interface systems. Accessible. Excellent follow up and follow through. No surprises at closing.

headshot image of Chad Bowman

Loan Officer: Chad Bowman

NMLS# 191475

5 out of 5 Stars
Would Recommend

It was not as easy getting a home as I thought it would be. Veterans United made it a lot easier. Chad and his team including ryan made it as smooth as one could. I would recommend

headshot image of Chad Bowman

Loan Officer: Chad Bowman

NMLS# 191475

5 out of 5 Stars
Would Recommend

I was very impressed with the whole team at Veterans United. Great group of people who are very easy to work with.

headshot image of Chad Bowman

Loan Officer: Chad Bowman

NMLS# 191475

5 out of 5 Stars
Would Recommend
headshot image of Chad Bowman

Loan Officer: Chad Bowman

NMLS# 191475

5 out of 5 Stars
Would Recommend

I had the pleasure of working Ryan Bray and I cannot express how grateful I am. Ryan is very fast and communicative. Ryan made this process seem less and I dare say, easy. This is our third home and Veterans United has completely nailed it! Thank you Ryan and Chad!!

headshot image of Chad Bowman

Loan Officer: Chad Bowman

NMLS# 191475

5 out of 5 Stars
Would Recommend

Absolutely! It was a great experience.

headshot image of Chad Bowman

Loan Officer: Chad Bowman

NMLS# 191475

5 out of 5 Stars
Would Recommend

Veterans United was professional and informative from the beginning of the loan process to the end. They were very responsive and always went above and beyond to answer questions and keep us informed.

headshot image of Chad Bowman

Loan Officer: Chad Bowman

NMLS# 191475

4.5 out of 5 Stars
Would Recommend

Great company and staff! Staff always called me back and keep both me and wife of any changes.

headshot image of Chad Bowman

Loan Officer: Chad Bowman

NMLS# 191475

4.5 out of 5 Stars
Would Recommend

VU staff were very pleasant and professional through out the whole process

headshot image of Chad Bowman

Loan Officer: Chad Bowman

NMLS# 191475

5 out of 5 Stars
Would Recommend

Always available and responsive. Great Job!

headshot image of Chad Bowman

Loan Officer: Chad Bowman

NMLS# 191475

5 out of 5 Stars
Would Recommend

Absolutely professional and easy to work with. The open and continuous communication was refreshing and smoothed the whole mortgage process.

headshot image of Chad Bowman

Loan Officer: Chad Bowman

NMLS# 191475

4.5 out of 5 Stars
Would Recommend
headshot image of Chad Bowman

Loan Officer: Chad Bowman

NMLS# 191475

5 out of 5 Stars
Would Recommend

Veterans United made the home loan process so much easier than I expected. I have heard so many nightmare stories from others about their expierience elsewhere. They have truely made this a great expierience for my family and I. The staff is very friendly, and they operate very well as a team. Thank you Veterans United for all of your hard work and prompt responses to all of my questions. I will definitely recommend yall to friends and family in need of your services!

headshot image of Chad Bowman

Loan Officer: Chad Bowman

NMLS# 191475

4.5 out of 5 Stars
Would Recommend
headshot image of Chad Bowman

Loan Officer: Chad Bowman

NMLS# 191475

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5 out of 5 Stars
Would Recommend
headshot image of Chad Bowman

Loan Officer: Chad Bowman

NMLS# 191475

5 out of 5 Stars
Would Recommend

It was a wonderful experience... not stressful as we would have thought it would be, the entire team was great, l even got doughnuts at closing, The Spiveys would like to say, thanks for all you did, you Rock !!

headshot image of Chad Bowman

Loan Officer: Chad Bowman

NMLS# 191475

5 out of 5 Stars
Would Recommend

The staff was superb to work with. Whenever we needed to complete a task we would know immediately.

headshot image of Chad Bowman

Loan Officer: Chad Bowman

NMLS# 191475

5 out of 5 Stars
Would Recommend

I appreciated being able to talk to a representative every time I called. Even if it was just to leave a message, I actually talked to a live person and not a machine.

headshot image of Chad Bowman

Loan Officer: Chad Bowman

NMLS# 191475

5 out of 5 Stars
Would Recommend

I appreciated the process and the customer experience in terms of timeliness and satisfaction of quality.

headshot image of Chad Bowman

Loan Officer: Chad Bowman

NMLS# 191475

5 out of 5 Stars
Would Recommend

The computer signing and reviewing worked really well

headshot image of Chad Bowman

Loan Officer: Chad Bowman

NMLS# 191475

5 out of 5 Stars
Would Recommend

Super service, friendly, efficient and very thorough. A real pleasure to work with.

headshot image of Chad Bowman

Loan Officer: Chad Bowman

NMLS# 191475

5 out of 5 Stars
Would Recommend
headshot image of Chad Bowman

Loan Officer: Chad Bowman

NMLS# 191475

More Reviews

See all 1,137 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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