I was less than pleased with the overall experience of the loan process. We were serviced by at least four different individuals...each seemed to not be on the same page as the other.We were given an initial list of docs needed to go to closing stating that this was all we needed. Then, we were asked for more and more and more docs...many of which were redundant. At one point, we were given a 48 hour notice to produce docs or at risk of losing the loan. This, I felt was one of the worst business approaches I have ever experienced. I'm a Veteran. I'm also 100% disabled with 70% PTSD. The LAST thing I needed was for someone to basically threaten my family with the probability of losing a home loan and essentially being without housing because I couldn't produce the laundry list of docs needed in 48 hours on a holiday weekend as we prepared to depart the country for our family vacation. That was extremely unprofessional and uncalled for.
Austin, Texas Reviews
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