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Austin, TX Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
1,194 reviews
604 new reviews submitted this week!
98.4%
would
recommend
to Veterans and their families

Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
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91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 1,194 unfiltered reviews

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5 out of 5 Stars

Chad and Ryan were both very professional and curteous. They were always available to help when we had any questions and walked us through the entire process making it very easy on me and my wife. I have already recommended them to some friends.

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4.5 out of 5 Stars
4.5 out of 5 Stars

My favorite part of every phone call with Ryan was after he had answered all of my questions and calmed me down, he would say, "while I have you on the phone do you have anymore questions?" He really cared and wanted to make sure that I was ok.

5 out of 5 Stars

Exceptional personal attention and service.

5 out of 5 Stars

Assistance was profesisional and quick.

4 out of 5 Stars

Chad Bowman did everything possible to make sure my loan went through. It was a pleasure to have him and Vetrans working for me .

4 out of 5 Stars
5 out of 5 Stars

Chad and Ryan out of the Austin location were awesome. I am very great fun how hard these gentlemen worked to make my dream come. Thanks guys. I have already passed along yells business cards

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4.5 out of 5 Stars

Chad was a great help to me

5 out of 5 Stars

All the staff is great and I thank you for putting up with me. Thank you and Father in heaven Bless you all.

4.5 out of 5 Stars
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5 out of 5 Stars

Excellent handling our loan from start to finish

4 out of 5 Stars
5 out of 5 Stars

Chad and Katie in Austin, TX were superb! There were never any delays in their communication with me and my wife in spite of their busy schedules. They went ABOVE AND BEYOND the normal call of duty to ensure we received the loan.

3.5 out of 5 Stars
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5 out of 5 Stars

Excellent experience. Everyone at Veteran's United was professional and dedicated. Communication was excellent.

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Experience first-hand why 933 homeowners give us a perfect score!

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5 out of 5 Stars

Great service from both Chad and Katie his assistant. Despite numerous requests from the underwriter, Katie stayed on top of things. She did a great job.

4.5 out of 5 Stars

Chad and Katie were awesome!

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