Veterans United went above my expectations , on making this home buying experience possible. I want to thank my team again for their hard work and professionalism throughout the process. I appreciate the convenience of uploading my documents and being able to see what steps I was on and being able to track my progress. Again, big thank you to Chad, Kelly, and Ryan for making this vet's dream come true for me and my family!!
Ryan, Chad, Marcella, Kelly.. I could not thank them enough for all of their helpful advice, patience, quick responses and professionalism. It was an absolute pleasure working with them on our 2nd loan in the past 2 years. Hopefully, we will not be moving again, but if we do, I would use Veterans United every time! I would recommend them to any single person on this planet.
The entire team is a dream team, I never had to wait for a response to my emails and someone always took my calls. My credit score was low and they had someone help me bring it up in 30 days! I loved the online process of reviewing and signing documents and uploading files. The whole process was flawless! This is truly the group you want to work with if you are a veteran. They have my highest recommendation!
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When we initially applied, we received a pre-approval letter quite efficiently. However, we felt the officer did not thoroughly inform us of the Texas Vet Land Board loan option. We had to do some of our own research and ask him to re-check that option. I’m not sure if he didn’t want to pass us to that office or what, but once we were passed to the Texas Vet Land Board, the service was fantastic - beyond our expectations.
