Ryan graduated from Missouri Western State University in 2005 with a degree in Business Administration. He has proudly served military veterans at Veterans United since 2007 and in 2014 he moved his family to Texas to join our Austin team serving all of Texas. As our Production Manager and a VA Loan Expert, Ryan has built years of experience and expertise with military home buyers using their VA benefits and he is ready to serve you!
Communication and respect!
We appreciated his help in getting things going as quickly as possible but we felt the communication was lacking. We didn't even have a conversation about what our payments would be. That number was over looked in the mess of papers we were to sign. We found out at the closing table.
Ryan kept me advised along every step of the way and quickly answered all of my questions.
Email conversation was instant and he was always available to speak over the phone. He made the home buying process easy and enjoyable.
Answered any and all questions in a timely manner.
When Ryan did take over the loan. He seemed less personal and more about getting the loan done. I know that's what his job is. But, he just didn't make me feel like a valued customer. He was on vacation when we started the process and never seemed to catch up with what he people were communicating to us about needs for the loan. In the end, he got it done successfully. But, as I said previously, it was not an enjoyable experience and I am glad that it's finally over!
Speedy, efficient, kind, professional. So much more! EXEMPLARY!!!!!