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Austin, Texas Reviews

Unedited and unfiltered reviews from Veterans and military families

622

Total Customer Reviews

98.1%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
469
4
130
3
13
2
6
1
4

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5 out of 5 Stars
Would Recommend

As busy as they were, they always stayed in touch, answered all of my questions, and kept a great attitude through the whole process.Thanks,Tim

Branch Manager: Chad Bowman

NMLS# 191475

4.5 out of 5 Stars
Would Recommend

Branch Manager: Chad Bowman

NMLS# 191475

4 out of 5 Stars
Would Recommend

Branch Manager: Chad Bowman

NMLS# 191475

5 out of 5 Stars
Would Recommend

I'd like the recognize all of the team members I worked with at the Austin, TX location for the outstanding service they provided me. Dustin Westwood, Kelly Garcia, Ryan Bray and Chad Bowman all did an absolutely marvelous job over the course of the entire home-buying process.If you do your part, this team will get things done as fast as you allow them to. They communicated information to me on a nearly daily basis in terms of what they needed from me. They typically answered my questions within an hour's time and in most cases, even less. I simply could not have asked for a more knowledgeable, communicative, organized and professional team. They really do set the bar high and execute to that standard.The myVeteransUnited website and tools are top-notch and make the documentation process easy. From application to closing, the entire experience has been nothing short of stellar. Thank you again to my local team and to Veterans United.

Branch Manager: Chad Bowman

NMLS# 191475

5 out of 5 Stars
Would Recommend

As a first time home buyer, Veteran's United made our whole process the least stressful as possible. I will always recommend them!

Branch Manager: Chad Bowman

NMLS# 191475

5 out of 5 Stars
Would Recommend

Branch Manager: Chad Bowman

NMLS# 191475

5 out of 5 Stars
Would Recommend

Branch Manager: Chad Bowman

NMLS# 191475

5 out of 5 Stars
Would Recommend

The loan process is daunting but Veterans United made it doable. We're very happy that we went through them.

Branch Manager: Chad Bowman

NMLS# 191475

4.5 out of 5 Stars
Would Recommend

Chad and his team were very receptive, responsive, professional, polite, upbeat and helpful every step of the way. It was a stressful but positive experience and I am thankful to have took the recommendation from the Arabie's to use Chad and Veteran's United to purchase my new home.

Branch Manager: Chad Bowman

NMLS# 191475

5 out of 5 Stars
Would Recommend

Our situation was a unique in that we did not have a buyer agent this time. Although not widely condoned (not using a buyer agent), we felt confident enough with the seller agent that we were discussing the property with to proceed with a "dual agency" arrangement, which made things move quickly after submitting an offer. Chad's team had quick responses to our inquiries and the loan process had clear requirements which gave us enough information that we could dig in and find the answers on specifics with our own contract and your information/answers helped us make informed decisions. Your recommendations concerning Home Owner's insurance were also valuable guides in selecting the right company/policy to use. I highly recommend Chad Bowman and his team (Ryan, Dustin and Kelly) when choosing a VA loan and will use Veteran's United again in the future in our next home purchase.Thanks in advance Team!Kind regards!Marcelo & Kristal Alcazar

Branch Manager: Chad Bowman

NMLS# 191475

4.5 out of 5 Stars
Would Recommend

The whole team assigned to me were top notch.

Loan Officer: Dustin Westwood

NMLS# 1514013

3.5 out of 5 Stars
Would Recommend

I would have provided a higher rating however, the original closing date was missed. Not only did I miss out on the opportunity to close earlier, I ended up closing late due to the team failing to submit paperwork on time.

Branch Manager: Chad Bowman

NMLS# 191475

5 out of 5 Stars
Would Recommend

Branch Manager: Chad Bowman

NMLS# 191475

5 out of 5 Stars
Would Recommend

I' be got to say Mr. Bowman & Ryan were gentlemen and great help. They were easy & great to work with. They explained everything in detail. I also want to sat the receptionist Was also grea o work with. Thank y'all for all the help. God Bless yall.

Branch Manager: Chad Bowman

NMLS# 191475

5 out of 5 Stars
Would Recommend

Branch Manager: Chad Bowman

NMLS# 191475

4.5 out of 5 Stars
Would Recommend

Branch Manager: Chad Bowman

NMLS# 191475

5 out of 5 Stars
Would Recommend
Photo submission from Jerome A.

From start to finish, attentive, helpful, easy to talk to.. a great experience during a stressful time... I really appreciated it...

Branch Manager: Chad Bowman

NMLS# 191475

4.5 out of 5 Stars
Would Recommend

Branch Manager: Chad Bowman

NMLS# 191475

5 out of 5 Stars
Would Recommend

I was always able to reach someone to answer questions.

Branch Manager: Chad Bowman

NMLS# 191475

4.5 out of 5 Stars
Would Recommend

Great company and staff! Staff always called me back and keep both me and wife of any changes.

Branch Manager: Chad Bowman

NMLS# 191475

4.5 out of 5 Stars
Would Recommend

Branch Manager: Chad Bowman

NMLS# 191475

5 out of 5 Stars
Would Recommend

Exceptional and Outstanding ..Chad, Ryan, Marcella..the whole staff...you guys "ROCK"!

Branch Manager: Chad Bowman

NMLS# 191475

5 out of 5 Stars
Would Recommend

Branch Manager: Chad Bowman

NMLS# 191475

5 out of 5 Stars
Would Recommend

Chad Bowman was great, has all the answers for any hypothetical question you can think of. Quick email response and always returns calls in a timely manner.

Loan Officer: Ryan Bray

NMLS# 42982

2.5 out of 5 Stars

I was less than pleased with the overall experience of the loan process. We were serviced by at least four different individuals...each seemed to not be on the same page as the other.We were given an initial list of docs needed to go to closing stating that this was all we needed. Then, we were asked for more and more and more docs...many of which were redundant. At one point, we were given a 48 hour notice to produce docs or at risk of losing the loan. This, I felt was one of the worst business approaches I have ever experienced. I'm a Veteran. I'm also 100% disabled with 70% PTSD. The LAST thing I needed was for someone to basically threaten my family with the probability of losing a home loan and essentially being without housing because I couldn't produce the laundry list of docs needed in 48 hours on a holiday weekend as we prepared to depart the country for our family vacation. That was extremely unprofessional and uncalled for.

Loan Officer: Ryan Bray

NMLS# 42982

5 out of 5 Stars
Would Recommend

Loan Officer: Ryan Bray

NMLS# 42982

5 out of 5 Stars
Would Recommend

This is the fourth home I've purchased and the Best house buying experience I have had.

Loan Officer: Danny Reyna

NMLS# 363294

5 out of 5 Stars
Would Recommend

Ryan Nico and Kelly were all amazing. I never thought my loan would go through in 26 days. They made it happen.

Loan Officer: Ryan Bray

NMLS# 42982

5 out of 5 Stars
Would Recommend

Great job!

Loan Officer: Ryan Bray

NMLS# 42982

5 out of 5 Stars
Would Recommend

Loan Officer: Ryan Bray

NMLS# 42982

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See all 622 unedited, unfiltered reviews from Veterans United of Austin, Texas customers who completed our post-closing satisfaction survey.

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3415 Greystone Dr #301, Austin, TX 78731
A VA approved lender; Not endorsed or sponsored by the Dept. of Veterans Affairs or any government agency.