This is the second time Steve and the team have helped me out, and this time was just as smooth as the first! My refi went faster than I thought it would, and any questions I had along the way they had answers for. Steve will definitely be getting a call when I buy the next one!
We were very fortunate to have such an awesome loan team. Because of their hard work we were able to close a week ahead of schedule! David was always there to answer my questions even on the weekend and after-hours. Rachael was very quick to let me know what else is needed to get things moving quickly. I can’t ask for a better team!
I would’ve given it a 10 if I knew there were no representatives (fault of my own) in my area other than that, communications were the only difficulty I had through the process. The whole staff was readily available for my support however. thumbs up!
Veterans United, thank you all so much for allowing me to use your services. This was the smoothest transition ever as you all really do help and take care of Veterans. Huge shout out to Joel and Crosby. They are awesome!!!
Mason and his team made buying our home a great experience!
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Carma has always had our back, from the moment we first started the buying process last year, through closing, and the refinance to a better rate and lower payment a year later. The whole team over at Veterans United has been great. These folks actually help veterans, not just pay lip service like, Thank you for your service. Much appreciated in a world of platitudes, to see an organization actually use their actions to show that appreciation by helping Veterans and their families find quality, affordable homes and not just that, but sticking with them to make sure they get the best rates and payment options available.
Thank you for making our dream of homeownership a reality! Words can not express how grateful my wife and I feel. The entire team is awesome! We are forever grateful for the love and hard work you put into making our dream of having a home come true! We pray God’s blessings upon you all!!! Love you!
Absolutely awesome job, set me up perfectly! I couldn’t thank each and every member who helped enough!
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The entire team was focused and understood their role coupled with professionalism throughout.You don't see that type of customer service and attention to detail in today's world.I am extremely impressed with VU and will definitely use their services again.Best,Steve Coulter
Melissa was very personable and helpful. Was a pleasure to talk with. I didn't understand a lot of the process and she was able to walk me thru it all!
Dean has realy been there for my family and I the whole process. Our circumstances made our first time buying a home lengthy and difficult but dean has realy turned things around an moved mountians for us. Thank you guys for pulling through for us an making things so much easier.we couldn't be happier with our first home an now our family can continue to grow!
Joseph Sepulveda was amazing every step of the way in refinancing my home. He had my trust from day one as he proved to be readily available, answered all my questions instantly and constantly communicated with me about every step of the process. He consistently offered input and ultimately helped me reach my goal on my forever home. I am very confident that he and his team will render the same assistance to everyone they encounter. The help I received is life changing and I am so happy I made the choice of going with Veteran’s United.
I want to share how positive my overall experience has been with Veterans United.From the very beginning, the process was streamlined and well-organized. After my initial contact, I was reached out to promptly and clearly informed about what to expect moving forward. There were no surprises, no unexpected requirements, and no last-minute changes, which I truly appreciated. Everything was communicated upfront and handled exactly as described.One thing that stood out to me throughout this process was the human element. In a time when so much is automated and driven by systems, AI, and technology, Veterans United managed to balance efficiency with genuine personal connection. At no point did the experience feel cold, detached, or mechanical. I always felt like I was working with real people who cared about the outcome, and that made a meaningful difference to me.I also want to highlight how well the entire team worked together. I did my best to stay responsive and do my part to avoid delays, and the same effort was reflected by everyone involved. The process moved smoothly from start to finish, and that success was largely due to the teamwork and communication throughout. It’s rare for something this significant to come together so seamlessly, and I’m very thankful for that.I was able to find exactly what I was looking for, well under the budget I had in mind, and the financing process was handled without any issues. That’s exactly how this process should work, and Veterans United delivered on that expectation.Having bought and sold three properties, this will be my final home purchase, and I couldn’t be more satisfied with how it was handled. I’m genuinely happy, excited, and grateful to be a customer. I feel well taken care of, confident in the process, and truly in good hands moving forward.Thank you for making this experience such a positive one.Thank you and you're tire team for the Home Warming Gift as well! I am still sorting through it!
My loan team did an outstanding job. Answered all my questions and made the home buying process painless.
Our experience with **Veterans United Home Loans** was exceptional from beginning to end.Prior to working with Veterans United, we were engaged with **Freedom Mortgage**, and the contrast in execution, communication, and overall professionalism was significant. The process with Freedom Mortgage lacked clarity and consistency, and we did not feel that our financial priorities were being strategically protected.Transitioning to Veterans United was a decisive and refreshing change.From the outset, **Kris Ball** demonstrated a high level of expertise in VA lending, structured our refinance with precision, and provided clear, data-driven guidance. Communication was proactive, transparent, and solution-focused. We always understood where we stood in the process and what to expect next.**Brittney Wilhite** and the coordination team were equally impressive. Documentation requests were organized, timelines were clearly defined, and underwriting items were addressed efficiently and professionally. Even when additional clarification was needed, the team approached it with structure and accountability.What truly distinguishes Veterans United is the level of client advocacy. We did not feel processed — we felt represented. That difference matters when making a major financial decision involving home equity.Veterans United has earned its industry leadership position for a reason. The experience, professionalism, and strategic execution far exceeded what we encountered elsewhere.We would confidently and unequivocally recommend Kris Ball, Brittney Wilhite, and Veterans United to fellow veterans and homeowners.Outstanding across the board.
It went very well. They kept in contact throughout the whole process and answered all questions thrown at them. They ensured my family and I were always well informed and taken care of.
Halley was great.
