EXCELLENT CUSTOMER SERVICE!!! Colin and the staff were there for us every inch of the way! We highly recommend them to fellow veterans!
Did not walkthrough closing, showed up unprepared and jumped through hoops to make sure title company received closing costs.
Response from Veterans United
Hi Adam,
I’m sorry your closing felt unprepared and stressful. That’s not the experience I want for you, and I’d like to look into what happened. Please reach out at 1-800-212-5200 or ClientAdvocate@vu.com
Amy and her team were top notch! From beginning to end communication was clear and concise, there was never any "gray areas". They helped to streamline the process, there's not enough O's in smooth to describe how smooth everything went. If I could give Amy and her team an 11/10 I would!
What a great experience! They make it so easy with the app. No more having to fax tons of pages of information, just take a photo of the necessary documents and upload them. The app “to do” list keeps your tasks at your fingertips. The staff we dealt with were kind, courteous and extremely knowledgeable. We went from toying with buying a new home to closing in less than 2 months. I will definitely tell our friends about Veterans United.
Absolutely top notch guidance and communication from each team member I dealt with. The main thing I forgot was to have consistent patience with the process; especially with repeat questions/clarification if there is an unusual situation with your move.Thank you to David, Chris, and everyone else that helped us through this process!!
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I'm a big fan of Matt. Made it extremely easy and was attentive to our needs from day 1.If and when I move again, I hope to use Matt Istwan.
Overall this was an exceptional experience! Thank you to the entire team!
Aaron and Chris were amazing helping me navigate through things as I am not very good with iPhone capabilities. They were patient and assisted me as much as possible. A big round of applause to both of them and thanks for their assistance.
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off to a slow start and lack of communication but as time went on it turned into a very positive experience.
these people are friendly, professional, courteous, and extremely patient, I would recommend them to anyone.
Always there to answer questions or work an issue. Pleasure working with them.. Alex was phenomenal.
A very tedious loan application process
Every day a few more requests
Lily was very helpful, the underwriting process with Suzanne was exceptionally tedious.
I have had a few mortgages and have not been through this lengthy process.
It was a quick 3 week process and frustrating as a well qualified buyer with 1/2 the equity to the property.
This was my third Mortgage through Veterans United Home Loans. Every time has been made so simple and easy for me even while transitioning from Active Duty to retirement, and while purchasing a home after changing jobs and moving to a different state. I will always use and recommend Veterans United Home Loans when purchasing a home with a VA loan.
Derek Harmon has a great team. 10/10
You helped us achieve the score we needed to get a place. You helped us through each step. It was awesome working with you. Thank you.
Ryan was very communicative and friendly. He made the entire process very personable and easy. Ryan was a joy to work with and would recommend him to anyone.
Josh did a fantastic job!
