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Austin, TX Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
604 reviews
650 new reviews submitted this week!
98.4%
would
recommend
to Veterans and their families

Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
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91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 604 Army service member reviews from Texas

5 out of 5 Stars
4.5 out of 5 Stars
0.5 out of 5 Stars

Baiting and Switching. Email one thing then call to say the opposite. Consistently provided partial information and concluded with recommendation without providing details.

3.5 out of 5 Stars
5 out of 5 Stars
5 out of 5 Stars

Ryan is the best to work with. His entire team makes the process seamless and stress-free. We have been VU customers for over 13 years and always stick with the same loan officer. We highly recommend Amanda D. in Tennessee and Ryan Bray in Texas! The best in the business.

5 out of 5 Stars

Our home buying experience was outstanding. Although we encountered stressful moments, Kenny's professional advice and clear instructions helped us navigate the process. If the need arises, we would certainly seek Kenny's assistance again. We appreciate having had him as a valuable member of our buying team.

5 out of 5 Stars
4.5 out of 5 Stars

I don't think I'd have succeeded in getting my home without them.

5 out of 5 Stars
5 out of 5 Stars

Process was smooth and very easy. The team at Veterans United were there every step of the way to answer all questions and assist me when I needed help. Thank you Ryan, Chad, Kelly, Francie.

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5 out of 5 Stars

Ryan and Kelly were great during this experience. They answered calls frequently and when I couldn’t reach them, they called back quickly.Reliable and knowledgeable about every question we had. I am absolutely going to tell veterans to look to you guys when buying a home

5 out of 5 Stars
5 out of 5 Stars
5 out of 5 Stars
5 out of 5 Stars

Ryan and team were tremendous to work with on home purchase. Responsive and proactive in every aspect and talked me through details with the VA loan process. Felt confident the whole time!

5 out of 5 Stars

From Chad, Ryan and Kelly the whole team walked me through it and answered every question in the most efficient manner. I had a lot of questions and was skeptical about buying a home but this team walked me through it all.

5 out of 5 Stars
5 out of 5 Stars

Amazing. Kenny made the process so simple and easy. His team was amazing and always communicated.

5 out of 5 Stars
4.5 out of 5 Stars
5 out of 5 Stars

They were very helpful and knowledgeable about the process.

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Experience first-hand why 927 homeowners give us a perfect score!

Check My Eligibility
5 out of 5 Stars

Ryan Bray was outstanding! He really knows the VA loan process inside and out, and he made everything smooth and stress-free. Any time I had a question, him and his team was right there with support and helpful resources. As a veteran, I felt genuinely taken care of throughout the whole process. Highly recommend.

5 out of 5 Stars

Ryan and his team have been providing timely responses and thorough explanations with outstanding service throughout the entire process.

5 out of 5 Stars
4.5 out of 5 Stars
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