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Austin, Texas Reviews

Unedited and unfiltered reviews from Veterans and military families

1,061

Total Customer Reviews

98.4%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

The home buying process was so stressful to us but this team put those worries aside and aided in every way!! Extremely exceptional!

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

We had a great experience and everything went smoothly. The todo lists were helpful and the team checked in on us periodically. They were also very responsive when we needed quotes while we were in the home shopping process.

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
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5 out of 5 Stars
Would Recommend

Strongly recommend Veterans United. The entire team was professional and the loan process was silky smooth. Top tier in its class! Without any reservations, highly recommend Veterans United. Colonel (retired) Adam G. Bearden

5 out of 5 Stars
Would Recommend

Buying and moving to a second home that is 6 hrs away, with limited time... things became overwhelming fast. Luckily, I used Trivago, jk.
Joking aside, new schools, new day care, new job xfr, new city, utilities,... it definitely tests your frustrations. For me, given the time crunch, everyday became important and tasks needed to be completed to reach the next hurdle.
During the VU loan process, I considered a pivot to a third party when I was given offers that seemed better and can be completed quicker... my ears were perked. Long story short, false promises and the close date and rates kept changing even when I had paperwork ready to make the commitment (my frustrations peaked). I considered other lenders because I felt VU was just pushing numbers on me, ...felt like the same corporate vibes as all the other lenders.
I kept my trust in VU and leaned on their advice.
In the end, VU came in for the win and we blazed ahead to close 2 weeks later.
Chad helped me with my first home, gave me advice on an IRRL, and his team helped me cross the finish line on my second home. When I first met him, I asked him about VA Loans, he said "This is what we do...".
I believed him the first time and I believe it the second time.
To the VU team, thank you very much!

5 out of 5 Stars
Would Recommend

As first time home buyers, we were so worried this process would be stressful. Veterans United made the process of buying a home stress free and we are so thankful we were able to use our VA loan and get into a beautiful home. When we told our family all of the accommodations we had, they were shocked because it was so far off from their experiences with the home buying process. We could not recommend Veterans United more.

5 out of 5 Stars
Would Recommend

Third loan with with Chad and his team! Ryan and Kelly are always on top of there game pushing for the closing date. Any issues are resolved quickly. Communication Is never a problem everyone is always in the loop. Thanks again team!

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

This is our second VU home loan. If we ever buy another home we will definitely go with VU!

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

Veterans United was outstanding to work with. They took the time to explain all the steps and procedures to my wife and I. We felt that they helped us make the right decisions.
What a great team they were to work with. I definitely recommend them to any veteran that is looking for a good reliable company to help with home buying. Great job.

5 out of 5 Stars
Would Recommend

Would recommend to anyone. Never once did I feel like I was lost with this team of people. Everyone worked together to answer any and all questions I had in a timely manner. From start to finish everything was clear on what they needed and wanted from me to keep it moving forward.

5 out of 5 Stars
Would Recommend
Photo submission from Corky F.

Veterans United will be the anchor - the rock - that maintains your excitement in buying a home. Home buying, to me, was an experience that could have been ripped from the script of Dante's Inferno, somewhere near Limbo. There was so much uncertainty, but Veterans United personnel, like Chad, Ryan, and others which were equally helpful, assured me that the train was on the tracks, and headed in the right direction. Heaping praise on them is nice, but what is truly important is to know that they are highly trained, and very good at their jobs! Trusting them is all that I needed to do in order for the weight of the experience to be lifted from my shoulders, and for joy to be the dominate force.When Veterans United pairs you with a professional, that person is there to serve veterans like like you, me, and in at least one case, their selves. I am currently moving in to my new home, thanks to Veterans United and their team. A special thank you to my realtor, Ceci Bonneckson as well.

5 out of 5 Stars
Would Recommend

The process, knowledge, and support provided by Veterans United made a stressful time in my life a lot more bearable and successful. In a sea of mediocrity, the professionalism of the Veterans United team was a breath of fresh air.

5 out of 5 Stars
Would Recommend

Will make your home buying experience as smooth as possible. I would work with them again in a second.

5 out of 5 Stars
Would Recommend
4.5 out of 5 Stars
Would Recommend
5 out of 5 Stars
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5 out of 5 Stars
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5 out of 5 Stars
Would Recommend

This is the place for a Veteran to get a loan. We had to go past our lock expiration. We only paid $41 per day for the extension. Other companies I checked with were $110 per day, There were no hidden fees and I felt that they were working in my best interest

5 out of 5 Stars
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5 out of 5 Stars
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5 out of 5 Stars
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5 out of 5 Stars
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Thanks for the opportunity to work with Veterans United.

5 out of 5 Stars
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5 out of 5 Stars
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5 out of 5 Stars
Would Recommend

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See all 1,061 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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