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Austin, Texas Reviews

Unedited and unfiltered reviews from Veterans and military families

622

Total Customer Reviews

98.1%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
469
4
130
3
13
2
6
1
4

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5 out of 5 Stars
Would Recommend

Chad and his whole team was very attentive and responsive through the whole process. Thanks again.

Branch Manager: Chad Bowman

NMLS# 191475

5 out of 5 Stars
Would Recommend

Chad Bowman and his team are excellent at what they do . This is the third home loan we have executed with Chad and his team and we would continue to do it over and over again in the future because of their professionalism attention to detail honesty and integrity

Branch Manager: Chad Bowman

NMLS# 191475

5 out of 5 Stars
Would Recommend

We had issues getting the apraisal from the appraiser. It took the appraiser almost two weeks for VU to get the appraisal after the appraisal was completed.Evidently, this was common for this appraiser.However, Chad and Ryan were great!They keep in constant contact with me with updates on attempts to get the completed appraisal from the appraiser.

Branch Manager: Chad Bowman

NMLS# 191475

5 out of 5 Stars
Would Recommend

From applying for the loan to closing, the entire process is to be commended. I would highly recommend Veterans United of Austin, Texas for Veterans seeking the purchase of a home in Texas.

Branch Manager: Chad Bowman

NMLS# 191475

5 out of 5 Stars
Would Recommend

Loan Officer: Ryan Bray

NMLS# 42982

2.5 out of 5 Stars

The whole process was reactively managed and not proactive. Communication was poor when documents and information was needed. Being a VA loan specialist, I would have anticipated a complete list of required information from us and more follow ups when they were not receiving the required informatiin, such as waiting almost 3 weeks for a statement from my bank which took me 20 minutes to get once I was told they were waiting for it.

Loan Officer: Ryan Bray

NMLS# 42982

5 out of 5 Stars
Would Recommend

Branch Manager: Chad Bowman

NMLS# 191475

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3415 Greystone Dr #301, Austin, TX 78731
A VA approved lender; Not endorsed or sponsored by the Dept. of Veterans Affairs or any government agency.