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Austin, Texas Reviews

Unedited and unfiltered reviews from Veterans and military families

1,004

Total Customer Reviews

98.3%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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5 out of 5 Stars
Would Recommend

Definitely non stressful and simple with constant communication, I hope to refinance with you

Loan Officer: Ryan Bray

NMLS# 42982

5 out of 5 Stars
Would Recommend

Best mortgage experience I have had. The title company also said that it was one of the best experiences they have had a well with a lender.

Production Manager: Ryan Bray

NMLS# 42982

5 out of 5 Stars
Would Recommend

Production Manager: Ryan Bray

NMLS# 42982

5 out of 5 Stars
Would Recommend

Great Job to my whole team. You have all are awesome and knows your job well. Thank You.

Production Manager: Ryan Bray

NMLS# 42982

5 out of 5 Stars
Would Recommend

Production Manager: Ryan Bray

NMLS# 42982

4.5 out of 5 Stars
Would Recommend

Production Manager: Ryan Bray

NMLS# 42982

5 out of 5 Stars
Would Recommend

Strongly recommend Veterans United. The entire team was professional and the loan process was silky smooth. Top tier in its class! Without any reservations, highly recommend Veterans United. Colonel (retired) Adam G. Bearden

Production Manager: Ryan Bray

NMLS# 42982

5 out of 5 Stars
Would Recommend
Photo submission from Hanh T.

Chad, Ryan, Kelley, and others are all super helpful in the process. Chad even help out with getting the points for me. Awesome!!

Loan Officer: Chad Bowman

NMLS# 191475

5 out of 5 Stars
Would Recommend

Super customer service on all fronts! Couldn’t have asked for a more positive experience. Kudos to the entire team at my Austin, TX branch! From Dustin, to Corey, and Marcella. Super hats off to Ryan, my loan officer, who always had time for me and answered all my questions. Extremely knowledgeable on the VA process. They made everything super smooth and easy and kept on top of things so I didn’t’t have to. Thanks again to the entire team!

Production Manager: Ryan Bray

NMLS# 42982

4.5 out of 5 Stars
Would Recommend

Thanks for all of your assistance and small tokens of appreciation

Branch Manager: Chad Bowman

NMLS# 191475

5 out of 5 Stars
Would Recommend

I love veterans United and staff they make home buying simple and easy. This is my second home I have purchased using veterans United can’t wait to use them again soon

Production Manager: Ryan Bray

NMLS# 42982

5 out of 5 Stars
Laura Y. is Through the Roof!

Our first-time homebuying experience was smoother than a slippery dolphin slicing through the ocean!

Loan Officer: Britney McMurry

NMLS# 1665781

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4.5 out of 5 Stars
Would Recommend

Production Manager: Ryan Bray

NMLS# 42982

5 out of 5 Stars
Would Recommend

Everyone on the team was exceptional! We are very happy we went with Veteran United Home. They made this process less stressful!

Production Manager: Ryan Bray

NMLS# 42982

5 out of 5 Stars
Would Recommend

Production Manager: Ryan Bray

NMLS# 42982

4 out of 5 Stars
Would Recommend

Production Manager: Ryan Bray

NMLS# 42982

4.5 out of 5 Stars
Would Recommend

Production Manager: Ryan Bray

NMLS# 42982

5 out of 5 Stars
Would Recommend

Buying and moving to a second home that is 6 hrs away, with limited time... things became overwhelming fast. Luckily, I used Trivago, jk.
Joking aside, new schools, new day care, new job xfr, new city, utilities,... it definitely tests your frustrations. For me, given the time crunch, everyday became important and tasks needed to be completed to reach the next hurdle.
During the VU loan process, I considered a pivot to a third party when I was given offers that seemed better and can be completed quicker... my ears were perked. Long story short, false promises and the close date and rates kept changing even when I had paperwork ready to make the commitment (my frustrations peaked). I considered other lenders because I felt VU was just pushing numbers on me, ...felt like the same corporate vibes as all the other lenders.
I kept my trust in VU and leaned on their advice.
In the end, VU came in for the win and we blazed ahead to close 2 weeks later.
Chad helped me with my first home, gave me advice on an IRRL, and his team helped me cross the finish line on my second home. When I first met him, I asked him about VA Loans, he said "This is what we do...".
I believed him the first time and I believe it the second time.
To the VU team, thank you very much!

Production Manager: Ryan Bray

NMLS# 42982

5 out of 5 Stars
Would Recommend

Production Manager: Ryan Bray

NMLS# 42982

5 out of 5 Stars
Would Recommend

Veterans United is the best resource for Veterans in the tough and often confusing process of buying a home. Ryan and his team are dedicated to the homebuyer’s success!

Production Manager: Ryan Bray

NMLS# 42982

5 out of 5 Stars
Would Recommend

Production Manager: Ryan Bray

NMLS# 42982

5 out of 5 Stars
Would Recommend

Production Manager: Ryan Bray

NMLS# 42982

5 out of 5 Stars
Would Recommend

As first time home buyers, we were so worried this process would be stressful. Veterans United made the process of buying a home stress free and we are so thankful we were able to use our VA loan and get into a beautiful home. When we told our family all of the accommodations we had, they were shocked because it was so far off from their experiences with the home buying process. We could not recommend Veterans United more.

Production Manager: Ryan Bray

NMLS# 42982

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5 out of 5 Stars
Would Recommend
Photo submission from Corky F.

Veterans United will be the anchor - the rock - that maintains your excitement in buying a home. Home buying, to me, was an experience that could have been ripped from the script of Dante's Inferno, somewhere near Limbo. There was so much uncertainty, but Veterans United personnel, like Chad, Ryan, and others which were equally helpful, assured me that the train was on the tracks, and headed in the right direction. Heaping praise on them is nice, but what is truly important is to know that they are highly trained, and very good at their jobs! Trusting them is all that I needed to do in order for the weight of the experience to be lifted from my shoulders, and for joy to be the dominate force.When Veterans United pairs you with a professional, that person is there to serve veterans like like you, me, and in at least one case, their selves. I am currently moving in to my new home, thanks to Veterans United and their team. A special thank you to my realtor, Ceci Bonneckson as well.

Loan Officer: Chad Bowman

NMLS# 191475

5 out of 5 Stars
Would Recommend

Branch Manager: Chad Bowman

NMLS# 191475

5 out of 5 Stars
Would Recommend

Production Manager: Ryan Bray

NMLS# 42982

5 out of 5 Stars
Would Recommend

The whole staff was friendly, courteous, proficient and they communicated with me through the whole process. They work as a team and when I would call them all my questioned were answered. The whole process was not as stressful. They all are an Awesome team

Production Manager: Ryan Bray

NMLS# 42982

5 out of 5 Stars
Would Recommend

Production Manager: Ryan Bray

NMLS# 42982

5 out of 5 Stars
Would Recommend

10/10 would recommend

Production Manager: Ryan Bray

NMLS# 42982

4.5 out of 5 Stars
Would Recommend

Production Manager: Ryan Bray

NMLS# 42982

5 out of 5 Stars
Would Recommend

I can say without a doubt that if I ever need a mortgage, Veterans United is it! No need to think about it or search any further! Their customer service is amazing! They help me where no other loan company could. Their communication with us was impeccable! I would enthusiastically, without any reservation, recommend Veterans United.

Production Manager: Ryan Bray

NMLS# 42982

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See all 1,004 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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