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Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

934

Total Customer Reviews

98.5%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

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5 out of 5 Stars
Would Recommend

As busy as they were, they always stayed in touch, answered all of my questions, and kept a great attitude through the whole process.Thanks,Tim

Loan Officer: Chad Bowman

NMLS# 191475

5 out of 5 Stars
Would Recommend

I'd like the recognize all of the team members I worked with at the Austin, TX location for the outstanding service they provided me. Dustin Westwood, Kelly Garcia, Ryan Bray and Chad Bowman all did an absolutely marvelous job over the course of the entire home-buying process.If you do your part, this team will get things done as fast as you allow them to. They communicated information to me on a nearly daily basis in terms of what they needed from me. They typically answered my questions within an hour's time and in most cases, even less. I simply could not have asked for a more knowledgeable, communicative, organized and professional team. They really do set the bar high and execute to that standard.The myVeteransUnited website and tools are top-notch and make the documentation process easy. From application to closing, the entire experience has been nothing short of stellar. Thank you again to my local team and to Veterans United.

Loan Officer: Chad Bowman

NMLS# 191475

5 out of 5 Stars
Would Recommend

As a first time home buyer, Veteran's United made our whole process the least stressful as possible. I will always recommend them!

Loan Officer: Chad Bowman

NMLS# 191475

5 out of 5 Stars
Would Recommend

Loan Officer: Chad Bowman

NMLS# 191475

5 out of 5 Stars
Would Recommend

Loan Officer: Chad Bowman

NMLS# 191475

5 out of 5 Stars
Would Recommend

The loan process is daunting but Veterans United made it doable. We're very happy that we went through them.

Loan Officer: Chad Bowman

NMLS# 191475

4.5 out of 5 Stars
Would Recommend

Chad and his team were very receptive, responsive, professional, polite, upbeat and helpful every step of the way. It was a stressful but positive experience and I am thankful to have took the recommendation from the Arabie's to use Chad and Veteran's United to purchase my new home.

Loan Officer: Chad Bowman

NMLS# 191475

5 out of 5 Stars
Would Recommend

Our situation was a unique in that we did not have a buyer agent this time. Although not widely condoned (not using a buyer agent), we felt confident enough with the seller agent that we were discussing the property with to proceed with a "dual agency" arrangement, which made things move quickly after submitting an offer. Chad's team had quick responses to our inquiries and the loan process had clear requirements which gave us enough information that we could dig in and find the answers on specifics with our own contract and your information/answers helped us make informed decisions. Your recommendations concerning Home Owner's insurance were also valuable guides in selecting the right company/policy to use. I highly recommend Chad Bowman and his team (Ryan, Dustin and Kelly) when choosing a VA loan and will use Veteran's United again in the future in our next home purchase.Thanks in advance Team!Kind regards!Marcelo & Kristal Alcazar

Loan Officer: Chad Bowman

NMLS# 191475

5 out of 5 Stars
Would Recommend

Loan Officer: Chad Bowman

NMLS# 191475

5 out of 5 Stars
Would Recommend

I' be got to say Mr. Bowman & Ryan were gentlemen and great help. They were easy & great to work with. They explained everything in detail. I also want to sat the receptionist Was also grea o work with. Thank y'all for all the help. God Bless yall.

Loan Officer: Chad Bowman

NMLS# 191475

5 out of 5 Stars
Would Recommend

Loan Officer: Chad Bowman

NMLS# 191475

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4.5 out of 5 Stars
Would Recommend

Loan Officer: Chad Bowman

NMLS# 191475

5 out of 5 Stars
Would Recommend
Photo submission from Jerome A.

From start to finish, attentive, helpful, easy to talk to.. a great experience during a stressful time... I really appreciated it...

Loan Officer: Chad Bowman

NMLS# 191475

4.5 out of 5 Stars
Would Recommend

Loan Officer: Chad Bowman

NMLS# 191475

5 out of 5 Stars
Would Recommend

I was always able to reach someone to answer questions.

Loan Officer: Chad Bowman

NMLS# 191475

4.5 out of 5 Stars
Would Recommend

Great company and staff! Staff always called me back and keep both me and wife of any changes.

Loan Officer: Chad Bowman

NMLS# 191475

4.5 out of 5 Stars
Would Recommend

Loan Officer: Chad Bowman

NMLS# 191475

5 out of 5 Stars
Would Recommend

Loan Officer: Chad Bowman

NMLS# 191475

5 out of 5 Stars
Would Recommend

Chad Bowman was great, has all the answers for any hypothetical question you can think of. Quick email response and always returns calls in a timely manner.

Loan Officer: Ryan Bray

NMLS# 42982

2.5 out of 5 Stars

I was less than pleased with the overall experience of the loan process. We were serviced by at least four different individuals...each seemed to not be on the same page as the other.We were given an initial list of docs needed to go to closing stating that this was all we needed. Then, we were asked for more and more and more docs...many of which were redundant. At one point, we were given a 48 hour notice to produce docs or at risk of losing the loan. This, I felt was one of the worst business approaches I have ever experienced. I'm a Veteran. I'm also 100% disabled with 70% PTSD. The LAST thing I needed was for someone to basically threaten my family with the probability of losing a home loan and essentially being without housing because I couldn't produce the laundry list of docs needed in 48 hours on a holiday weekend as we prepared to depart the country for our family vacation. That was extremely unprofessional and uncalled for.

Loan Officer: Ryan Bray

NMLS# 42982

5 out of 5 Stars
Would Recommend

Loan Officer: Ryan Bray

NMLS# 42982

5 out of 5 Stars
Would Recommend

This is the fourth home I've purchased and the Best house buying experience I have had.

Loan Officer: Danny Reyna

NMLS# 363294

5 out of 5 Stars
Would Recommend

Ryan Nico and Kelly were all amazing. I never thought my loan would go through in 26 days. They made it happen.

Loan Officer: Ryan Bray

NMLS# 42982

5 out of 5 Stars
Would Recommend

Loan Officer: Ryan Bray

NMLS# 42982

5 out of 5 Stars
Would Recommend

Loan Officer: Ryan Bray

NMLS# 42982

5 out of 5 Stars
Would Recommend

Loan Officer: Ryan Bray

NMLS# 42982

5 out of 5 Stars
Would Recommend

I can't stress enough how easy Chad, Ryan and Marcella made this experience. I would work with them again without hesitation and I certainly would refer them to others who are looking to purchase or refinance a home. Completely "Top Notch"!

Loan Officer: Ryan Bray

NMLS# 42982

5 out of 5 Stars
Would Recommend

Loan Officer: Ryan Bray

NMLS# 42982

2 out of 5 Stars

kept asking for documents we already sent time and again, plus you asked for to much, I have already applied for received and paid off one VA loan for 100,000 dollars in MS, that should have been enough to get this loan done.

Loan Officer: Ryan Bray

NMLS# 42982

4.5 out of 5 Stars
Would Recommend

Loan Officer: Ryan Bray

NMLS# 42982

More Reviews

See all 934 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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